License in house or Twproject hosted?
The first distinction is between an installed (needing a license) or hosted service.
Go for installed if you are aiming at keep you data in house or deep integration with your other IT services, and / or if you have specific security policies for software in use.
Go hosted if you want to keep maintenance efforts at a minimum and if you want to start immediately. You could anytime move to an in house installation.
In case you are using the installed version, pick a yearly license to minimize initial investment.
How are licenses counted?
Each user with enabled login counts for 1 user. No test for concurrent login is done, so concurrent login has no influence on license count. Users may be enabled and disabled any time; as soon as a user is disabled, she/he is no longer counted in the license count, but all data connected to that user is preserved.
In short, only those that really can work in Twproject are counted.
How much does Twproject cost?
If you want to use Twproject hosted by us on Amazon servers, see the Amazon hosting dedicated page
If you want to install Twproject on your servers, see license prices page.
Is support Included?
Free support is provided through our support site. Frequently asked question, user manual, videos are available for free. If you need you can always contact us submitting your questions, we will answer within few hours.
Do you offer remote setup service?
Many of our customers use remote setup to get a professional Twproject server setup and configuration. It is assumed that the database server is already installed. Setup is for the current version or upgrade to the current version; installing following upgrades is not included. In case of upgrade, it is assumed that the customer has complete backups.
Are there hidden / additional costs?
No additional costs! Twproject comes with free upgrade of the current version for all users, so there are no additional costs to pay.
How do I extend my license to more users, or for a longer period?
You can buy additional licenses anytime directly from your Twproject instance. You can even renew or extend your period. Simply login as admin, go in the admin page and click on the top to Twproject shop button.
What if I don’t want to pay with PayPal?
If you don’t want to pay with PayPal, send an e-mail to info@twproject.com and we’ll send you the international money transfer data.
How can I cancel my subscription?
You can stop the payment at any time by logging into your Paypal account and canceling the subscription, from that moment on you will no longer be charged.
What about refunds?
Refunds is available only for license in house. If you’re not satisfied, write us within 30 days to get a full refund.
License agreement?
Here is the license agreement you will accept by using Twproject.