Issues FAQ

Can I attach files to an issue?

Of course, you can attach up to two files/screenshot simply dragging them on the issue line.

Should I use tasks or issues?

Good point! We suggest to use issues if you think the problem/phase requires “hours” to be closed. Use tasks if you think you need “days”. Do not use tasks for micro-management; issues are much more flexible. A complex issue can be anytime transformed to a task.

Are issues status customizable?

Yes, an “administrator” or “area manager” has permissions to create new statuses:  from menu, doc&tools –> lookups –> issue statuses

Who can create issues on a task?

Every user with “issue can create” permission. Usually this permission is given to project managers and workers to a project. See below for detail on security:
https://twproject.com/support/using-twproject/security/

How are issues sorted?

Issues are always ordered by gravity. Inside the same gravity, you can sort them manually by drag & drop.

Are issues events notified?

Yes;  creation, status changes, overdue events are generated for issues and sent to the subscribed users (by default the assignee). See below for details on subscriptions:
https://twproject.com/support/using-twproject/projects-and-tasks/notifications-subscriptions/

How can I refine issues search?

There are many ready-to-use filters, but you can refine them by clicking on “refine search” link. You can filter for many issue and task properties such as status, description, assignee, severity, dates, tags and so on. You can always save you preferred filters.
https://twproject.com/support/search-filter-close-order/

Can I add comments on issues?

Every issues has its own log. Comments are added to it. You can add comment from the issue editor.

Can I record work on issues?

You can record work done on issues only if you are assigned to that issue. You can record time by clicking on the “watch” icon. When you set the status to “closed” the input is automatically shown.

How can I export issues in Excel?

From the issue list, just click on “export” icon at the top-right of the page. You can customize the information exported.

Can I organize my issues weekly?

Issues can be used for planning activities. Once you select your issues, click on “planner” link. Then you will be able to assign issues to resources and define the due date.

Can I use issues with Kanban?

Yes. Filtered issues can be organized using the Kanban page. Twproject Kanban works with multiple dimensions: gravity, status, assignee, task/sprint. See below for details.
https://twproject.com/support/using-twproject/issues/kanban-organize-projects-to-do/

Is there an issue history log?

Every issue maintains its own history. Open the extended editor to see the log detail.

Can I add issues by email?

Yes. Twproject can perform many actions by sending e-mail to it.  See below for details.
https://twproject.com/support/twproject-advanced-usage/connections/manage-by-e-mail/

How one of my customers can add an issue/bug?

Two ways:

Can I perform bulk operations on issues?

Just filter candidate issues than select the ones you want. A box with available operations will be shown. See below for details. https://twproject.com/support/using-twproject/issues/issues-bulk-management-fast-and-furious-titolo-da-rivedere/