project for no-profit

Managing a no-profit project

The participation of non-profit organizations in the growth of the industrial sector and in Western societies services has increased considerably in recent years.

Some of the social and economic issues arising in the context of sustainable development have already been experienced by this specific type of organizations.

However, in the field of Project Management, the scientific literature focused on project management in non-profit organizations seems to be poor.

In fact, it is difficult to find data and analysis factors on project management practices in the non-profit sector.

At the same time, it is true that, for the vast majority of these organizations, projects seem to be the fundamental way to develop its business.

Although project management principles, best practices and standards are applicable to a wide range of projects, there are differences between profit and non-profit projects.

Companies and organizations must therefore adapt these elements to their projects and to their specific sector.

Let’s see today how to manage a non-profit project.

 

What exactly are non-profit organizations

The term “non-profit organization, entity or association” is a word that is part of the language we use every day.

This type of organizations are part of the Third Sector, and have the peculiarity of having solidaristic goals and try to reach their mission without profit. Basically, they fill the gaps of a State that is not always able to provide the right social support or the right contribution to cultural welfare, etc. …

In Italy, non-profit companies have increased exponentially in recent years, leading to a real reform of the third sector.

The latest ISTAT Report presented in December 2017 about 340,000 non-profit institutions, over 5 million volunteers, and 788 thousand employees.

Differences between non-profit project and profit projects
Is the management of the non-profit project different?

It is not that the management of the non-profit project is different from the management of the for-profit project, but it is the organizational context which is extremely different.

Project management in non-profit organizations differs in some respects. Let’s see where.

First of all, most of the activities are carried out by volunteers. This aspect, therefore, puts the project leader in front of new and different challenges regarding the management of human resources. Moreover, hierarchies tend to be less structured, forcing project managers to rely much more on influence and leadership.

Although strategic planning, governance, processes and key performance indicators are adopted by structured and mature nonprofit organizations, the situation is changing. Indeed, the reality is different for a large number of organizations that have a negative impact on the portfolio and have to do with managing projects with changing priorities.

Even the life cycles of the budget and the management of finances change. They are usually less predictable because non-profit organizations depend on donations and grants. Restricted funds, restrictions and legal regulations place an additional level of complexity in the management of the project. Funding, grants or donations, acquiring project teams (ie volunteers) are just a few examples of real needs.

Moreover, in non-profit organizations, stakeholder management is even more important and critical. This is because non-profit organizations often interface with governments, private companies, regulatory agencies, communities and more.

Similarities between a non-profit project and a profit project

There are also obviously some similarities in project management for a traditional organization and a non-profit organization.

In fact, both types of projects require a plan that identifies the goals, defines the purpose, assigns tasks and has measurable result criteria.

Projects require a program with activity details, dependencies, assignments and periodic reviews, as the ultimate result is to achieve the organization’s strategic goals.

In any case, the PMs of both sectors have to deal with the acquisition of resources and their management.

The real cost of the project is fundamental in the analysis and could be the decisive criterion in an evaluation.

Managing a non-profit project is as challenging as a profit project. This is why it becomes essential to activate Project Management Tools for planning, tracking costs and managing time and resources.

Effective communication with key stakeholders is essential.

Risks must be identified and managed.

On which aspects should you particularly focus when managing a non-profit project?

the project for no-profit

The project manager in a non-profit organization must pay particular attention to the following elements:

  • Identification of project stakeholders
  • In-depth stakeholders anlaysis and identification of those with major influence on the project
  • Produce a Work Breakdown Structure
  • Select project team members based on the skills needed and structure a training plan for the resources that need training
  • Empower team members and stakeholders, if necessary, by building a responsibility assignment matrix
  • Define the Gantt chart of the project in order to keep an eye on the contribution of each resource
  • Communicate the method by which the monitoring and control of the project and its activities will be carried out
  • Organize a kick-off meeting at the beginning of each project in which all the information previously cited will be exposed and in which any doubts or objections will be answered

In conclusion, we can therefore say that non-profit organizations have similar characteristics to traditional organizations. At the same time, they present very different goals that inevitably influence how projects are managed.

In NGOs projects exist and are often the basis of their daily work and their future development.

In some cases, however, these types of organizations are so focused on their mission that they do not sufficiently care for their internal processes.

On the other hand, sometimes they concentrate so much on the financial aspects necessary for their survival that they forget the original goal and mission.

Therefore, there are still many steps to be taken in order to create an adequate culture concerning the management of projects in non-profit organizations.

We believe in a structured reality. A reality in which even non-profit organizations can always have their original mission in mind, while at the same time structuring themselves internally.

To manage complex projects, a project management software becomes essential.

For this reason, we have activated a discounted license policy dedicated to non-profit organizations.
Many are the no-profit companies who have already chosen us, and who perform their projects.

If you are part of a small non-profit organization that basically does not have an IT budget, write us; you could ask for a discounted license.

Still in doubt? Well you can try yourself with a free demo.

identify strategy

How to identify the best performing Project Management strategy

Choosing the right Project Management strategy is essential and is the first step towards the success of the project.

The Project Managers know this and for this reason, they are always looking for the most effective and efficient way to manage a project, reducing its risks.

The task, however, is not simple: especially if we consider that the strategic approaches upstream determine the development of the project.

Therefore, a project manager must have a depth understanding of how each project management strategy can create – or not – a great positive impact.

With so many different and valid project management methodologies, how is it possible to identify the best project management strategy?

In this article, we want to list the most popular project management strategies and suggest some useful parameters that can guide the choice.

A series of indications that, we hope, can be useful in choosing the ideal solution for a specific project and a specific organization.

The most popular project management strategies

Waterfall Method

Since years, it is one of the most used strategies.
It has a sequential nature and it includes:

  • Static phases
  • requirements analysis
  • design
  • test
  • implementation
  • maintenance

All performed neatly.

This strategy focuses very much on the planning phase, thus increasing the possibility of collecting all the project requirements.

Its negative point is stiffness: it certainly allows greater control during each phase, but in case of changes or unforeseen circumstances, this methodology is not very effective.

Agile Method

this strategy has been developed for projects that require great flexibility and speed.
We are therefore completely in the opposite direction with respect to the Waterfall Method – and it is used above all in the software development sector.

The Agile method is structured in short delivery cycles, called “sprint”.
Furthermore, it is a very interactive methodology that allows rapid changes during the course of a project.

In summary, the Agile method includes repeatable processes, a reduction of risks immediate feedback, rapid response times and a smaller complexity.

Hybrid method

Waterfall method and Agile method are not the best? No fear! The advantages of the two strategies are merged in the so-called hybrid method.
Here, the planning, analysis and requirements gathering phase follow the Waterfall approach, while the design, development, implementation and evaluation follow the Agile methodology.

Critical Path Method

this method, also called CPM, is a strategy used for projects with interdependent activities and tasks.
In particular, it provides a list of activities and uses a job allocation structure or WBS with timing, dependencies, milestones and final results.
In addition, it highlights the critical activities by calculating the “longer” time on the critical path.

Critical Chain Project Method

This method, also called CCPM, differs from the previous strategy, because it focuses on the use of resources within a project rather than on activities.
The activities are performed by the resources actually available and if these are necessary for different tasks, priority is given to critical activities.

Six Sigma Method

This strategy was developed by the company Motorola in order to eliminate waste and improve processes and profits.
Six Sigma is based on three key components: DMAIC (define, measure, analyze, improve, control), DMADV (define, measure, analyze, design, verify) and DFSS (Design for Six Sigma). The last one, DFSS, can include the previous options, as well as others, like for example IDOV (identify, design, optimize, verify).

Scrum Method

The term is taken from the sports world, particularly from rugby.

This strategy is very similar to the Agile methodology; here the so-called “scrum sessions” or “30-day sprint” are organized in order to work on the priority activities. A supervisor replaces the project manager and coordinates the work of small teams that dedicate themselves to specific activities.

In addition to the methods listed there are also many others, more or less popular, more or less used.

It is important to underline that there is no single and univocal solution for all projects, even within the same organization.

Moreover, even the experience of a project manager who knows the pros and cons of each methodology is a factor that leads to choosing one or another strategy.

How to evaluate project management strategies

identify the strategy

The process that allows to evaluate and choose the right project management strategy is very complex and requires a considerable investment of time, but it is certainly worth it.

The Project Management Institute – PMI has developed an internationally recognized procedure called the Organizational Project Management Maturity Model or OPM3.

This tool helps organizations identify, measure and improve project management capabilities and process standardization.

It also helps consolidating the achievements of a successful project, identifying best practices and improving the link between strategic planning and operation.

In general, when evaluating the best project management strategy, the following elements must be evaluated:

  • Strategic organizational goals and fundamental values
  • Business key drivers
  • Constraints
  • Stakeholders
  • Risks
  • Complexity
  • Project size and cost

Once the previous evaluation criteria are considered, it is necessary to develop a process to identify the best strategy for the project.

Here are some basic steps:

  • Evaluate project goals and determine project drivers
  • Identify and compare the available / possible methodologies for the project
  • Consider which methodology best suits the project, ie the one that supposedly will generate the best results and with less risk
  • Implement the chosen methodology
  • Monitor and modify according to the necessity and the evolution of the project

To conclude, we can only underline that every project management strategy does not uniquely suit any type of project or sector.

Moreover, it is unlikely that the same methodology will work in the same organization for all projects.

A good method is therefore to develop a methodological evaluation process, that is a MAP – Methodology Assessment Process.

However, take into consideration that this same process may also need to be modified if the general goals of the organization change.

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project tools

PROJECT MANAGEMENT TOOL – 10 key aspects to make the right choice

There are so many tools for managing projects everywhere!

Each with its characteristics, suitable to meet different needs.

In this article, we want to point out those that (for us) are the key aspects, or at least factors to consider, when choosing a project management tool in the company.

But first of all, here is a statement.

The Project Manager does not have an easy task.

Structuring an entire project, from its birth to its conclusion, assessing potential risks, choosing the right team communicate with stakeholders in a clear and timely manner , and face the unexpected … it’s not easy at all.

In order to organize all these variable phases in a single coherent plan, certain skills are not enough  ( essential for this activity); there is also a need for a high-performance project management tool.

Why choose a project management tool

When working on a project – of any size – there are four main elements that must work together:

1. Scope: basically, it refers to the dimensions, goals and requirements of the project.

It is the connection between the goals that have to be achieved and the budget allocated in order to reach them.

Scope changes are the most demanding and it is imperative, in these cases, a reflection and a review of the project that involves all stakeholders.

2. Resources. It has three aspects: people, materials and equipment.

First of all, it is important to ensure that the right number of people is employed in a project and that they have the appropriate skills and knowledge to complete the assigned tasks.

Next, you need to get the right materials and equipment, in the right location and at the right time, essential for the team in order to operate efficiently.

3. Time. When doing a project, time management is a crucial aspect.

Each activity must be listed, programmed with a pre-established duration and deadline and allocated with the right resources.

4. Budget. All activities have a certain cost that must be estimated and added up.

It becomes clear that at any level the use of a project management software can make the difference.

This need begins to be perceived in different sectors; in fact, excluding the traditional ones in which project management was born, even new types of companies start to use this tool.

What key aspects to look at when choosing a project management software

Each software has its own characteristics and is different from the other …. So ours ☺

Let’s see together what are the key functions that a project management software must have considering the new market trends and scenarios.

1. To-Do-Lists

Regardless of whether they are structured with numbered or bulleted lists, colors, markings, etc. to-do lists are optimal ways to organize information.

That’s why people love them … and even project managers.

The simple list of things to do remains a cornerstone of project management.

The easiest way to measure your productivity is to look at the to-do list in the morning and check at the end of the day whether all the tasks have been completed or if there are open points left.

Although many project management tools include to-do lists, not all of them give the right connotation to them.

Instead, it is essential to simplify the creation and management of activities, but also the sharing of lists of activities and to do lists with colleagues.

We are aware of this, therefore, in Twproject we have created a system that leaves freedom of management.
With Twproject, in fact, it is possible to switch from activity lists to Kanban cards to views on calendar – always for the same project.
This allows team members to view their activities in the way they most prefer.

the project management tool

2. Workflow

Workflow tools help keep track of activities and projects as they move through various stages of the process.

These products often use a Kanban card and boards as a framework for showing jobs in progress.

Like the to-do list, even a workflow management tool is not that complex, but it is an invaluable help for a project.

Therefore, when choosing the best tool to successfully run projects, it is good to choose one that is complete.

The suggestion, therefore, is to identify the software that offers a large amount of functionality when considering the cards, such as:

  • design boards as a framework for any type of process
  • attach file
  • comment
  • assign team members
  • etc.

Even the start of the project should be simplified: to start a new project, it should be enough to create a new board. It should take just one minute.

3. Gantt chart

Designed by mechanical engineer Henry Gantt in 1910, the Gantt chart has had a relatively long run as a project management tool.

A Gantt chart uses horizontal bars to illustrate the completion dates of the project, from start to end, progress and milestones.

While a Kanban card is best used at a single task level, Gantt charts are better for the overall view of the project and its flow.

There are several valid tools that use the Gantt chart, including, of course, ours too!
In particular, we wanted to push ourselves towards an innovative solution.

Our software balances advanced project management functionality with a very simple interface.

project management tool

4. Time monitoring

If you work in direct contact with customers, time monitoring and invoicing are two necessary features that the project management system must have.

For this, it is essential to find a software that presents a time tracker. So, whenever you want to time a specific task, it is sufficient to start the clock in order to keep track of every second.

In order to monitor the time, it is essential that the chosen project management tool also offers the possibility to manually enter the time related to the activities.

It is important to guarantee the traceability of time spent.
Over the years, we have found that the whole project team is benefiting from this functionality.

Surely the project manager will be able to:

  • Keep track of the work done at any time of the day;
  • Consult and assign the timing to each activity at the end of the working day.

In TWproject it is also possible to manage several projects simultaneously and display them in different ways, depending on the analysis required.

5. Collaboration

Improving collaboration between teams and in the team is an evergreen goal for every type of organization.

It is now clear that e-mail are not a reliable and effective collaboration tool and in most cases do not help to improve team alignment.

As a result, some project management tools focused on the collaboration aspect in the group.

In order to guarantee the best opportunity to collaborate with colleagues or customers, the chosen software must have:

  • Message boards
  • A chat
  • The possibility to share files / documents.

Therefore, we suggest that you choose a tool that focuses on business collaboration, and that is perfect for heterogeneous teams.

Combining project management, communication, digital asset management and basic payment tools in one software, becomes fundamental given the alternation of the size of projects in companies.

6. Management of the project budget

Defining a project budget, implementing it and monitoring it in real time are key steps to keep project performance high.

Therefore, when choosing a project management tool, it is important to pay particular attention to the allocation of costs.

In TWproject, we have chosen to give the Project Managers the tools related to costs, and at the same time to give the possibility to split them on different fields.
Thus, it is possible to manage both the costs generated by the work and the additional costs.

The costs, then, are tracked by all the tasks, therefore, from the root of the project it is easy to have an overview of the total costs as a whole or for a single branch.

7. Customization

The software must be a support tool for the Project Manager, it should facilitate the activity and help complete the project successfully.

Therefore, the tool must be able to adapt to the project, and not vice versa, by creating:

  • custom fields and forms
  • custom reports
  • custom advanced analysis

Twproject allows multi-level customizations.

8. Integration

In an interconnected society, work must also maintain the same standard.
In evaluating a project management software, it is important to analyze what evolutions and connections the software allows.
This means projecting the choice from a strategic point of view. If the software integrates with the major corporate CRMs or ERPs, the current investment can also be considered from a perspective point of view.

9. Remote feasible, even on ios and android

With the new ways of remote work, first of all the smart working, there should be the opportunity to work on different platforms by connecting also with a tablet or an Ipad.
Therefore, when selecting a project management software, it is important to evaluate that the software is able to perform on systems such as ios and android.

10. Language and assistance

When choosing a project management software, it is important to look at the language in which the software is available.
This is because the software must be used by the entire team and often the language can be a brake.
It is possible to create a winning project if all the team members find the tool easy to use, and the language is one of the elements that contributes to the usability of the software.

Finally, we want to underline the importance of technical assistance. Too many times this aspect is neglected. But when working with projects, timeliness is essential … together with the language.

 

Whether you are managing large, complex projects or simply trying to create a process for your daily work, life will be much easier if you choose to use a project management tool.

This, of course, is our point of view!
And what’s yours? Which project management tool do you use in everyday life?
Tell us which features are essential for you.

 

We have the tools, we have the culture.

project costs management

Project cost management: what is it and how to implement it

Project cost management is an evergreen feature in all projects: big or small, from IT to construction. In fact, all projects require the purchase of any type of material or service.

Regardless of the scope or the program, projects need funds to complete the work.

Technically, even projects that use only manpower needfunds. Someone in fact is paying for that job.

Project cost management concerns the process of planning and controlling the budget of a project or company.

Without project cost management, the organization could lose its revenue as costs could outweigh profits.

The activities of Project COST management

Project cost management includes activities such as:

  • planning;
  • estimation;
  • budgeting;
  • funding;
  • management and control of costs.

so that the project can be completed within the approved budget limits.

Cost management covers the entire life cycle of a project, from the initial planning stage to the measurement of actual cost performance and project completion.

What is the process of project cost management?

Cost management is a way of managing the cost of the project and takes place in four phases, called the planning phase:

1) Resource Planning

In the initial phase of a project, it is necessary to define the resources necessary to complete the project activities (project team).

Work Breakdown Structures (WBS) and historical information of similar projects can be used in order to define which physical resources (and not) are needed. It is possible to think about time, material, work, equipment, etc.

Once all types of resources and quantities are known, the estimation of the associated costs can be determined.

2) Cost estimation

Several cost estimation methods can be applied in order to predict how much it will cost to perform project activities.

The choice of the estimation method depends on the level of information available.

Estimates based on the actual cost of similar prior projects can serve as a basis in order to estimate the current project.

Another option is to use parametric models in which the characteristics of the project are represented mathematically.

Estimates can be refined when more information becomes available during a project.

At the end, this translates into an estimate of unit costs with high accuracy.

3) Budgeting – (cost budgeting)

Cost estimation forms, together with a project plan, the input for the cost budget.

The budget gives an overview of the periodic and total costs of the project.

Cost estimates define the cost of each work package or activity, while the budget allocates costs in the period when the cost will be incurred.

A cost baseline is a budget approved that is used as a starting point for measuring actual performance progress.

4) Project cost control

the project costs management

Cost control concerns

  • changes in the baseline measurement of costs
  • the adoption of effective corrective actions in order to stay at a minimum cost.

The procedures are applied to monitor expenses and performance against the progress of a project.

All changes to the baseline of costs must be recorded and the final total costs expected are constantly forecast.

When actual cost information becomes available, an important part of cost control is to explain what is causing the change from the baseline.

Based on this analysis, corrective actions may be needed in order to avoid cost overruns.

Suggestions for a correct management of the project cost

  • Take inflation into consideration: the price is not fixed forever and, therefore, any good budget should take it into account.
  • Considering hypothetical natural disasters or potential events: expecting the unexpected may seem silly, but it is necessary to have a budgetary buffer for a meteorological event, a personal problem, or some other unknown factors that could delay the project.
  • Other unexpected costs: not all unexpected costs are random. Thanks to a structured risk management activity, it is at least possible to define the risk values according to the project. There may be legal problems, penalties associated with the project or unforeseen labor costs, for which it is not possible to provide a specific budget, but it is possible to prepare a buffer.
  • Real time tracking: having software that allows to monitor the budget during project execution is essential for cost management. If we analyze data that is not current, it will be difficult to act quickly enough to solve the problems.
  • Respond promptly: regardless of how a discrepancy exists in the cost of the project, it is necessary to act immediately. The longer you wait, the more money will be wasted.
  • Dimension: Some people think that smaller projects do not need project cost management. Small or big, in every project you have to manage costs.

To better manage the costs of the project, it is necessary to know the project inside and out, in all its details.

Project managers are in a difficult situation; in fact, they are the link between the customer and the project team that will complete the client’s project.

In most organizations, it is generally easier to get “more time” than “more money”, and there is usually more concern about how much it is spent rather than how much time is needed to complete a project.

Project managers and their stakeholders must enter any project with a common goal: to identify an accessible area and a plan on how to achieve it.

Too often, the cost is ignored in the project planning. But someone will eventually have to pay the bill, so why not make everything more organized and peaceful?

Therefore, it can not be ignored that cost management is essential for the success of the project. It can not be ignored that for an effective monitoring and if you want to intervene promptly in the management of costs, it becomes essential to have a project management software that tracks data in real time, such as TWproject.

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the project crashing

When to use Crashing in project management

Crashing in project management aims to shorten the duration of the entire project by reducing one or more activities during the life cycle.

In concrete, less time can be spent on completing the project, but doing so requires additional investment.

Precisely for the greater cost that it represents, the crashing of a project is used only in emergency situations. The decision should then take place only after carefully analyzing all the possible alternatives.

The goal is obviously to obtain the maximum reduction in project completion time with the minimum additional cost.

Project crashing is an advanced project management technique that involves adding the appropriate amount of qualified resources to the activities being taken into account. It will inevitably have a direct impact on two of the three constraints, ie. planning and costs.

Crashing accelerates delivery and increases spending; however, it will have no effect on the scope of the project.

If it is not possible to add resources to critical activities, it is not recommended to implement the project crashing.

 

What methods can be used for project crashing?

There are several methods of crashing a project. Clearly, the modality to be chosen will be the one that allows to speed up the end of the project at the lowest possible cost.

So let’s see the two methodologies in detail:

Method 1: Increase the number of resources

This is the most commonly used method and involves increasing the number of resources dedicated to certain critical activities.

This essentially means reducing the time needed to carry out individual activities by increasing the number of people working on them.

For example, if Luca takes 4 hours to complete an activity, by logic Luca and Martina will take 2 hours each to complete that same activity.
However, adding resources is not always the best solution. In fact, it is sometimes the cause of long-term loss of time. We need therefore to consider the following:

  • New resources may not be familiar with the tasks to be performed, so they will probably be less productive than current team members.
  • New members will most likely have to be teamed up and led by the most productive members of the team, who could instead dedicate their time completely to the task and get it done more quickly.
  • Being available does not mean being qualified. Sometimes the extra resources are qualified yes, but tangentially with respect to the activity, and even if the new resources have the right skills, they may not be of the same quality as the current team members.
  • On the contrary, if new resources are over-qualified, conflicts may occur within the team.

For these reasons, if the insertion of new resources proves to be too problematic, there is a second technique that allows the crashing of a project.

Method 2: Fast Tracking

This methodology consists of overlapping activities that were initially programmed in sequence. These activities will therefore take place in parallel, rather than one after the other.

Of course, the application of this technique requires a prior analysis of the feasibility and potential risks.

Other valid alternatives can be:

  • divide longer activities into smaller blocks in order to concentrate more work in a shorter period of time;
  • reduce latency times between one activity and another;
  • review the scope of the project in order to eliminate the tasks considered less important.

Sometimes the best method can even be a combination of the various techniques.

For example, in addition to adding new resources, you can reprogram the project in order to work on multiple items at once rather than sequentially.

For each circumstance and specific project, it is therefore necessary to carefully evaluate the methodology to be implemented because there is no universal approach valid for all situations.

project crashing

The 6 valid reasons for choosing Project crashing

Project crashing is hard work and is not recommended in many cases. Now let’s see the 6 valid reasons to opt for the crashing of a project as a correct solution:

1. Get the most compression on the duration of a project

The main reason for which project crashing is chosen is precisely to speed up its conclusion.

If the end date of the project needs to be anticipated, the crashing allows you to get the most compression of the planning with the least impact and the lowest cost.

2. When the project has a fixed final date

During the projects, changes are inevitable and may cause a delay in the project plan. When dealing with projects with fixed end dates, this can be a problem.

What can be done when the necessary and obligatory changes to a project cause the postponement of its delivery date?

In this case you have two possibilities: tell the project sponsor that you can not respect the end date and that it must be changed or try to recover the time through project crashing.

The decision to opt for project crashing or not, will depend largely on the relationship with the project sponsor and on how urgent the end date is.

3. When there is a delay

The delays that occur at the beginning and during a project inevitably have an impact on subsequent jobs and on the final delivery date.

In these cases, project crashing can be considered as a way of trying to recover some of the lost time.

4. When the team is involved in other activities

The project may not be the most important thing that is happening within the organization at a given time.

The team, or some members of it, may therefore be needed for other more important projects.

Project crashing is, in this case, a way to free some resources more quickly, so that these are available for other activities or projects.

5. When there are more resources available

Sometimes the opposite can happen from the previous point, ie more resources suddenly become available.

In this case there can be two situations:

  • The resource is added and one or more activities are completed more quickly;
    or
  • The resource is added but this takes a long time to reach the level of the other team members. In this case, it is more the time invested than the one saved.

Here, the crashing of a project helps to deal with these situations.

6. When a resource needs training

Finally, another situation is one in which a resource is not contributing effectively to the project because it simply does not have the appropriate or updated skills.

Therefore, if the resource is committed to follow a training course, it will obviously not be available to work on the project during that period.

If there are no other resources that can do the work, this will mean postponing the delivery dates of these specific activities.

Hence the crashing of a project offers more flexibility in these cases. For example, the resources could do the job before starting the training or it is possible to accelerate the time when they will return at work.

 

In conclusion, the business and its environment are today more complex than ever, so project managers must become more rational in making decisions using the most effective tools and techniques.

Before deciding to use project crashing, make sure you have examined all the possible options and have carefully evaluated the cost analysis models. This way you can get the best results for every effort.

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the project claims

How to handle project complaints with negotiation

Complaints during the realization of a project are almost inevitable. Of course, you can aim for full success, but also knowing how to handle complaints is an important quality for a Project Manager.

The organization requires a consistent methodology of activities aimed at planning costs, resources and the project in general. All with one goal: to satisfy the customer.

For the success of any project, the project manager should provide effective, timely and accurate information for each function in the project life cycle.

A skilled management of the project brings consistency and results while minimizing customer complaints.

However, during a project, situations may arise in which complaints emerge because of misunderstandings or insolvencies with respect to the requirements of the project.

Claims management in the projects not only concerns the relationship with the end customer, but also the relationship with third parties, such as suppliers.

Usually the greatest risk comes when the products of a project are delivered and when they do not meet the requirements that may not have been registered or may have been misunderstood.

The project planning activity, especially the analysis of the requirements, serves exactly to avoid this unpleasant situation.

It is therefore important that sufficient time is devoted to gathering the needs, goals and needs of the stakeholders of the project and the end customer.

But when the complaint – unfortunately – arrives, we must try to manage it in the best way. Let’s see, then, what are the basic steps to manage it with negotiation.

Make sure you understand the concerns of customers or stakeholders

  • Evaluate if you are the best person who can take care of their concerns. If necessary, the opportunity to speak with the superiors can be offered.
  • Let the person speak in order to make sure he has the opportunity to fully explain his concerns and desires.
  • Try not to interrupt or discuss.
  • Take notes, if possible, while you are talking or write a summary immediately after the meeting.

Demonstrate that you take customer or stakeholder concerns seriously

It is not enough to be active, but you have to let them know that you have taken charge of their request.

At this point, it may be necessary to say that the problem should be further examined and offer to call them, preferably at an agreed time.

This can also be a useful strategy because it gives the “complaining” person time for reflection. It also gives the project manager the opportunity to meditate on what actually happened and to discuss the best way to respond to the complaint.

Investigate what happened

If you think the complaint is justified, you need to understand why the project caused this foul. This will reduce the likelihood of the same problem happening in the future.

Here are some questions that project management should ask in these cases:

  • Is the complaint concerned with the conduct or behavior of a team member?
  • Is the complainant dissatisfied with something that has been agreed as part of the protocol?
  • Is there anything that can or should be changed in procedures or work practices following this incident?

Respond to a customer or stakeholder’s complaint

Do not be afraid to apologize, even if you do not agree with the complaint.

It is important to take the time to talk with customers or stakeholders or anyone who has made the complaint, in order to explain what has been done or what will be done in response.

It is also important to write what is said and what is agreed upon at this stage, in order to avoid further future problems.

It is essential to show that the complaint has been taken seriously, even if it is not believed that there is something that can change as a result of the complaint.

project claims

Prevention actions

Time Management

Project management is essentially a problem-solving methodology that ensures the timely and efficient delivery of the product or service with the aim of keeping the customer satisfied.

If you promise the customer that a project or product will be completed within a certain day, there are time constraints.

It is therefore necessary to honor the word or there would be the risk to damage the reputation of the project management and / or organization.

Project management includes the activities, processes and follow-up necessary to ensure the completion of the project, thus reducing customer complaints about missed deadlines.

Budget and resource management

Cost is usually of primary importance for customers and for the business. If the customer expects a price and receives another, complaints will for sure arise.

Cost and resource management ensures that work is completed in compliance with the approved budget and with the most effective use of resources.

An effective project management capability is therefore crucial to keep an eye on the issues that can cause a budget to escape control.

Scope management

Scope Management ensures that the project includes all the activities necessary in order to complete it.

“Scope creep” is the term for unapproved changes that affect the success of the project.

If the project manager does not provide for changes to the processes that control the work, customer complaints can increase.

Customer acceptance

Projects are generally completed when the customer approves the item or service provided, signs the work order and officially accepts the property.

Customer satisfaction surveys are precious; one should always and continuously ask the client to evaluate the performance, so knowing what is important to him.

Feedback received through this process can help reduce future complaints.

Surely it is always better to prevent complaints than to find yourself having to manage one or, even worse, many.

An important aspect is therefore that of carefully filing all the project documents that are produced and received. Here is a list of the key documents to keep track of:

  • Customer-supplier contracts
  • Subcontracting contracts
  • Project documentation
  • Drawings and maps used during the project
  • Delivery notes
  • Acceptance reports of project products
  • Tax documents such as invoices and receipts
  • Summary of meetings
  • Important correspondence regarding the project
  • Work progress report.

Having all these project documents in hand, it will be possible to set up a correct strategy in order to respond to the complaint.

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project procurement management

Project procurement management: how to manage project procurement

Let’s talk about project procurement management in this article. This is not because we want to talk about psychology or counseling, but because we are interested in practical aspects, useful for the project.

Projects are not carried out in isolation by the project manager and his team. In fact, most of these require other resources to be able to achieve the defined goals.

Most project management discussions and articles focus on the necessary processes and knowledge, which are certainly important, but insinuate the idea that a project manager and the team can do everything.

This is not true. It is essential to know when you need help and how to get it.

What is Project Procurement Management?

This is a collaboration with external suppliers in order to obtain or purchase goods and services for one or more projects.

These relationships are often created on the basis of a contract. This is to ensure that the necessary goods or services are received on time and meet the standards required by the purchasing company.

The purpose of Project Procurement Management is to establish and maintain relationships with suppliers of goods and services throughout the project life cycle.

This unique function is an essential part of project management and concerns the supervision of a series of temporary operations.

Procurement, in terms of project management, is necessary when purchasing, renting or contracting with the outside in order to achieve the project goal. These relationships, like any process within the project, need management.

Project procurement management is divided into four processes that we see below.

Procurement management planning

Purchases must be identified already during the first planning phase of the project.

In this phase, it is evaluated which objects will be produced or obtained internally and which will instead be produced from the outside.

This information, in turn, will affect the budget and the financial scope of the project.

For each external contractor, there must be a work declaration that serves as a document that delineates exactly what has been contracted.

These statements function as guidance documents through the project. The more specific they are, the better. This avoids confusion later and helps develop more accurate plans.

This process is collected in the procurement management plan which includes requirements documents, risk log, project planning, cost estimates and more.

To guide these decisions, there are tools and techniques, such as the “Make or Buy” or “Lease or Buy” analysis, which help to determine if the activity needs an external supplier or can be carried out internally.

In the case of “Make or Buy” it is a question of buying a resource, while in the case of “Lease or Buy”, we are talking about renting, for a determined period of time, a specific type of resource, generally machinery.

Here are three fundamental questions that the project manager must ask himself:

  • How much does it cost to build the resource instead of buying it?
  • How will this decision affect the scope of the project?
  • How will this decision affect the project’s program?

The execution of procurement management

After completing the documents of the first phase, we move on to the execution phase in which we study the offers received and determine which one to accept.

The comparison is made between advantages, disadvantages, and contractual offers of the various suppliers.

Before deciding, however, a criterion should be based in order to decide which is the best offer for the project. Generally, this offer will not be based solely on price.

It also does not hurt to seek expert advice in certain areas and departments.

A necessary phase will then be the negotiation in order to satisfy the needs of the contractor and the seller.

Proposals are carefully evaluated and, if satisfactory offers are not available, the project management team will solicit new bidders.

The control of procurement management

the project procurement management

Once the contracts are signed, the management of these contractors must be integrated into the general management responsibilities.

Contractors can have a negative impact on budgets and programs, so regular status updates are required to review contract agreements. You will have to get updates on the progress of the work and evaluate the performance. In essence, it must be ensured that contractors meet the requirements set out in their contracts.

Although they hire contractors because they believe they are experts in what they do, they still need to regularly monitor their work. Monitoring is essential in order to ensure that this is proceeding as intended.

A centralized system for monitoring and controlling contract changes will be used. It will be essential to evaluate and determine if any changes to contracts are necessary.

There will be formal physical inspections, internal audits and reviews of procurement operations in order to generate reports on performance that provide real-time feedback.

Monitoring the performance of the supplier is as important to the overall project results as the work done by the project team.

The conclusion of procurement management

Just as there is a process to start procurement management, there is also a process to finalize it.

What is expected at the end of the job should be detailed in the initial agreement with the contractor. There should be no confusion between the parties regarding the final product or service.

The closure process does not only concern the conclusion of supply contracts, it also includes the detection of any weaknesses, the documentation of successful processes, and the summary of the project for future needs.

The documentation is important for future projects that may involve completely different teams.

During the closing process, negotiations may be necessary to resolve contractual disputes.

Ideally, however, during the administration and control process, potential problems may be noted in order to begin the mediation process in advance.

The regular check, explained in the previous point, contributes in fact to reach the goal without receiving unpleasant surprises at the end.

Suggestions for optimal procurement management

Each organization develops its own internal policies and procedures when it comes to projects and tenders; however, these purchasing management tips can be applied to all companies:

  • Develop a clear understanding of all goals
  • Focus on suppliers’ capabilities and how their solutions will help achieve goals and tackle obstacles;
  • Resist the temptation to evaluate final decisions based solely on cost;
  • Ensure that solutions are not only short-term, unless this is the main goal. Sustainability and future support are always factors to consider.

When we talk about procurement management, there are standard features and functions. For example, most companies prefer to use fewer suppliers and establish long-term relationships, rather than turning to numerous suppliers every time and therefore activating a “price war”.

Establishing and consolidating relationships with suppliers is important because it allows various partners and shareholders to work closely on improvement and coordination activities, for the benefit of the project as a whole.

We have the tools, we have the culture.

the critical path method

Governing critical project paths without being overwhelmed

Managing critical project paths is a challenge for all project managers. In fact, in every project, you can have hundreds of tasks with dozens of dependencies and interdependencies.

Although all useful, not all tasks will have a decisive impact on the project. Therefore, it can become very difficult to identify the most important tasks, those that, if not considered adequately, will have an impact on the whole project.

In other words, let’s talk about the tasks you really need to worry about (and that will therefore be part of critical paths) in order to make sure you meet deadlines and critical tasks and activities.

The critical path method is a project management technique created in the 50s, which allows us to identify the important tasks and to keep the project on track.

Starting from hand-drawn diagrams and evolving to automated software, the critical path method has become an essential part of a project planning.

The critical path method, also called CPM, is a project management technique for process planning. It defines critical activities, and not, with the aim of preventing problems during the entire life cycle of the project.

The CPM is ideal for projects consisting of many activities that interact with each other in a complex way.

In applying the CPM, there are several steps that can be summarized as follows:

  • Define the required tasks and enter them in a sorted, sequential list.
  • Create a flowchart or another diagram that shows each activity in relation to the others.
  • Identify critical and non-critical relationships and paths between activities.
  • Determine expected completion or execution time for each activity.
  • Identify or process alternatives for the most critical routes.

What is the CPM method?

The concept of CPM is quite simple and can best be illustrated with a project graph.

The graph of the project is useful as a means to represent, visually and clearly, the whole interrelations and dependencies.

First of all, every work necessary for the completion of a project is listed with a unique symbol, such as a letter or number, the time needed to complete the task and its prerequisites.

For convenience, in the graphical representation and as a control of certain types of errors in the data, the activities can be represented only when all the previous ones have been listed. In concrete, work A precedes B, B precedes C and C precedes A.

Each activity is drawn on the chart as a circle, with its identification symbol and time, which appears inside the circle.

Sequence relations are indicated by arrows that connect each circle / activity with those immediately following, with the arrows pointing to the latter.

For convenience, all circles / activities without predecessors are connected to a circle marked as “Start”; while all the circles / activities without successors are connected to a circle marked as “End”.

The “Start” and “End” circles can be considered as zero-duration activities.

Generally, the graph depicts different “arrow paths” from Start to End. The time required to cross each route is the sum of the times associated with all the activities in that route.

The critical path is therefore the longest path, in time, from the “Start” circle to the “End” circle and indicates the minimum time necessary to complete the entire project.

Only by finding ways to reduce tasks along the critical path, you can reduce the overall project time. The time required to perform non-critical work is in fact irrelevant from the point of view of total project time.

On average, only around 10% of tasks in large projects are crucial.

Of course, if one finds a way to shorten one or more of the critical activites, not only will the entire project time be shortened, but the critical path itself may shift and some previously uncritical activities could become critical.

critical path method

The first 3 key steps in the critical path method

1) Specify each activity

Using the Work Breakdown Structure or WBS, it is necessary to identify each activity involved in the project .

This list of specific activities should only include activities of a higher level, a generic one.
When too detailed activities are used, critical path analysis can become too complex to manage and maintain.

A WBS then subdivides the project into manageable sections.

The first step is to identify the main results of a project and from here start to divide the activities into smaller and more detailed blocks of work.

You can choose how to display a structure for decomposing the work; some people use a tree structure, while others use lists or tables.

2) Establishing dependencies or sequences of activities

Some activities will depend on the completion of others.

The list of immediate predecessors of each activity will help to identify the correct order.

To correctly identify the activities and their precedence, the following three questions must be asked for each activity derived from the first step:

  • What activity should take place before this activity takes place?
  • Which activities must be completed at the same time as this activity?
  • What activities should take place immediately after this activity?

3) Draw the diagram

Once the activities and their dependencies have been identified, it is possible to trace the analysis graph of the critical path, known as a network diagram.

The network diagram is a visual representation of the order of activities based on dependencies.

The other key steps in the critical path method

4) Estimation of the time of completion of the activity

Using the past experience or the knowledge of an experienced team member, it is necessary to evaluate the time needed to complete each activity.

You can use the three-point estimation method, or PERT, designed to give more weight at the most realistic time period.

In the three-point estimate, it is necessary to elaborate three time estimates for each activity, based on previous experience or the best hypotheses.

This method presents formulas to calculate the time duration more accurately:

  • a = the best estimate
  • m = the most probable estimate
  • b = the worst estimate

These three values identify what happens in an optimal state, what is most likely, and what happens in the worst case scenario.

Once you have identified these values, you can use them in different formulas.

5) Identify the critical path

By looking at the diagram and simply identifying the longest path in the entire network, the critical path will be identified, ie the longest sequence of activities on the path.

Make sure you look for the longest route in terms of duration, not the route with the most activities in it.

6) Update the critical path diagram based on progress

As the project progresses, the actual time to complete the activity will be known.

The network diagram can then be updated including this information, instead of continuing to use the estimates.

With the update of the diagram once new information has emerged, a different critical path can be recalculated.

You will also have a more realistic view of the completion date of the project and you will be able to tell if the project is on line or behind the initial planning.

Benefits and limitations of the critical path method

Like any method, even the critical path has advantages and disadvantages.
Following are some advantages of the critical path method:

  • Graphic view of the project.
  • Discovers and makes dependencies visible.
  • Helps in planning, scheduling and project control.
  • Helps in emergency planning and risk management.
  • Shows the critical path and identifies critical activities that require particular attention, highlighting the overall duration, as well as the end of the project.
  • Shows where to act in order to bring the project back on track.

Although the critical path is a very useful tool in planning the project, it also has some limitations and some drawbacks:

  • Because the critical path method is an optimal planning tool, it always assumes that all resources are available for the project at all times.
  • It does not consider resource dependencies.
  • Pays less attention to a series of non-critical activities, even if sometimes they can become critical ones.
  • Critical path-based projects are often not completed within the approved duration.

To conclude, the critical path method has helped many project managers to develop and manage their program.

In the critical path method, the path with the longest duration is known as a critical path.

During the execution of the project, the main emphasis will be on this path.

As a project manager you will have to keep an eye on the network diagram and take prompt corrective action whenever necessary.

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fast tracking technique

When to use fast tracking techniques in project management

Fast Tracking is defined as a compression technique of the project program with the aim of concluding the project as soon as possible.

When it comes to managing project planning, Fast Tracking is a well-established technique used to reduce the time needed to complete a given project.

The compression techniques of the project program consist of two steps that should be applied sequentially:

  1. Fast Tracking
  2. Project Crashing

The second step, project crashing, means to add resources to critical path activities.

What is Fast Tracking

Fast Tracking is an advanced project management technique.

To be able to use it, it is necessary to identify all the possible activities on the critical path that have the potential to be performed together instead of sequentially.

In other words, the essential task is to identify specific activities of the critical path that can be executed at the same time.

But what happens in concrete? If two or more critical path activities are performed at the same time, only the longest activity will remain on the critical path, rather than the sum of the duration of the individual activities.

For example, at the beginning of the IT security system project, two of the critical path activities are:

  • Hire a seller of IT security software within 10 days
  • Hire members for the project team within 12 days

You can perform these two activities, considered critical path activities, at the same time.

This means that instead of using 22 days to perform both activites, the maximum duration for both activities is now reduced to 12 days. This is because the longest critical path activity is the recruitment of members for the project team.

It will thus be possible to deliver the project 10 days before.

Perhaps the case taken for example may seem trivial but a simplification was essential. In reality, at first glance, it may seem that we can not work on any activity in parallel. This is why sometimes it is necessary to think creatively.

In cases where the assets have different resources, it is possible to start one before the other ends.

Where activities depend on each other, it is possible to perform a risk assessment in order to see how fast it is possible to start the second activity. It will be necessary to take into account the fact that the employee activity has not been completely completed.

Where the risk is not too high, the opportunity to anticipate the program by a few days could be easily managed.

Resource allocations need to be checked after changing the schedule in order to make sure that the changes will not overload the team or a member of the team.

The dangers of Fast Tracking

the fast tracking

Accelerating the project is not without dangers.

Planning an initial project is something that allows you to monitor progress completely, and with Fast Tracking you are trying to do something completely different.

The main challenge of parallel task management, aside from the effort required to reschedule the activities and the resources, is that it adds much more risk to the project in general.

For example, you can buy all the furniture for a new office that you are building before it is completed. Doing so however, there is a risk that the size will change slightly during the preparation and that the items purchased, perhaps even expensive, are no longer suitable.

There is therefore a risk of reprocessing when starting an activity in advance and it is therefore necessary to take this into consideration and manage it.

Finally, there is the danger of doing a lot of work in order to put into practice the fast tracking, and in the end there could be no difference in the final date of the project.

In this case, focus on the project activities that fall into the critical path. This is the longest path within the project and defines its duration.

Activities that are not displayed when highlighting the critical path of the project plan do not allow you to anticipate the final date.

It is therefore necessary to concentrate on the right activities, in order to get the maximum benefit from the compression of the planning.

What are the advantages of fast tracking?

  1. Early delivery of the project
    Being able to deliver and implement the project ahead of schedule is a plus for any individual and for the project manager.
    Each project sponsor has the desire to see his project delivered sooner than expected.
  2. Bring the project back on track and on schedule.
    The project, during its elaboration, can undergo various delays that induce to postpone the delivery date.
    Delivering a late project is detrimental to a project manager’s career.
    In this case, by using fast tracking techniques, it is possible to bring back the project within the expected time frame.
  3. Promptly release the project resources
    When delivering a project in advance, it means that the project resources are free to work on other activities. This will allow you to deliver multiple projects with the same resources.

What are the disadvantages of fast tracking?

  1. Lack of knowledge of the critical path
    Never attempt to apply the fast tracking technique if you are not well informed about the critical path or how to find it.
    If you select the incorrect activities, in fact, no value is added.
    There is always the risk that one or more critical path tasks will be subject to an unknown change towards the end of the project.
  2. Monitor the critical path closely
    It will be necessary to exert extra effort to monitor the critical path in detail.
    It may happen that an activity previously present in the critical path, due to changes, is no longer considered critical.
    In order to avoid working unnecessarily, it is therefore necessary to constantly monitor the critical path, a task that requires time and attention.

How to perform fast tracking

Fast tracking planning begins with the analysis of five key assumptions and continues with the seven-step planning process.

In fact, it is necessary to answer the following questions:

  • Do you have a realistic program with all the activities correctly identified?
  • Are you sufficiently aware of all the dependencies of the activities, which activities must end before others can start?
  • Do you have a solid understanding of the project requirements, goals and priorities?
  • Do you have a good working relationship with the project stakeholders?
  • Do you have established and proven practices for governance, supervision and problem management?

If you answer yes to these questions, it is therefore possible to implement fast tracking to the project program, in whole or in part.

Now let’s see what are the 7 basic steps of the fast tracking technique:

  • Determine the goals expected from fast tracking.
  • Examine project planning in order to identify dependencies.
  • Finding critical opportunities / activities in the project timeline.
  • Identify all valid alternatives for making program adjustments.
  • Make informed decisions.
  • Monitor progresses.
  • Keep track of problems.

When it comes to project management, more than one approach is required in order to achieve success.

The way in which activities are managed when environmental conditions are good is not the same way they are managed when time is running out, resources become thinner and people do not work together.

It is precisely in these moments that fast tracking comes to help.

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the lead and lag indicator

Lead and lag indicator in the scheduling activity

Lead and lag indicators are often used in performance management. But what exactly do they mean?

Lead and lag indicators are two types of measurements used in performance evaluation in a company or an organization.

A lead indicator is a predictive measure, such as the percentage of people wearing helmets on a building site.

A lag indicator is an output measure, such as the number of accidents at a building site.

The difference between the two is that a lead indicator is able to influence change while a lag indicator can only record what happened.

Lag indicators are in general easy to measure but difficult to improve or influence, while lead indicators are typically difficult to measure and easy to influence.

Lead and lag indicator: the importance of predictive measurement

We focus too often on measuring results. Why? Because they are easy to measure and are accurate.

If you want to know how many sales have been made this month, you can simply count. If you want to know how many accidents have occurred at the factory, you can consult the accident register.

These are all lag indicators. They are a post-event measure, essential for the progress of the charts, but useless when trying to influence the future.

In order to influence the future, a different type of measurement, a predictive measurement, rather than a result measurement, is required.

For example, if you want to increase sales, a predictive measure could be to make more sales calls or run more marketing campaigns.

If you want to reduce accidents at the factory, you could make security training mandatory for all employees or force them to wear helmets.

Measuring these activities provides a series of guiding indicators, predictive measures.

The importance of combinations of lead Indicators and lag indicators

Lead indicators are increasingly difficult to determine with respect to lag indicators. These are predictive indicators and therefore, do not provide a guarantee of success.

This not only makes it difficult to decide which lead indicators to use, but also tends to provoke heated debates on the validity of the measure.

To further fuel the debate, lead indicators often require an investment to implement an initiative before a result is seen and recorded by a lag indicator.

What has become clear after years of research is that a combination of lead and lag indicators leads to improved business performance in general.

When developing a business performance management strategy, it is always a good idea to use a combination of lead and lag indicators.

The reason is obvious; a lag indicator without a lead indicator will not provide guidance on how a result will be achieved and will not provide warnings along the way to a strategic goal.

Moreover, a lead indicator without a lag indicator will not provide confirmation of the achievement of a business result.

There is a chain of cause and effect between the lead and lag indicators, both of which are important when choosing the measures to be followed in order to achieve company goals.

3 steps to find lead indicators

Lead indicators, for some, are the holy grail of performance measures.

They are mysterious, difficult to find and yet regarded as the best and most appreciated performance and KPI measures.

Humans in general have an obsession with the future and, in particular, they want to predict it.

Models of the past can give clues to the future, but it is necessary to make many hypothesis about how future conditions will shape the historical models.

In the case of lead indicators, no historical data on a measure is used to predict how that same measure could behave in the future.

A lead indicator is a measure that suggests how another measure (the measure of lag) may behave in the future.

For example, if you want to forecast future employee turnover, you can look at other measures that have a known impact on staff turnover.

For example, employee engagement or satisfaction towards their work, their manager and their colleagues.

These results can predict staff turnover because they usually start to be negative long before employees decide to leave.

For this reason, a lead indicator has a cause-effect relation to the measure of lag that is to be predicted.

And this gives the power to change things, to influence the future.

Here is the best way to find leads indicators:

1) Search for known explanatory factors

Research if someone else has already established a list of factors that are related to the lag indicator.

For example, if the interest is staff turnover, you can read articles from magazines and periodicals of human resources. Find out if anyone has already tested the factors that most affect the likelihood of staff leaving an organization.

This type of research is important, because it will save a lot of time that would otherwise be wasted by chasing potential indicators of very weak or useless leads.

2) Check business processes for new potential explanatory factors

It is useful to construct a business process scheme to which the lag indicator refers. It is useful for identifying potential steps that have a significant impact.

The use of business processes naturally helps to find the lead indicators. In fact, the initial phases of a process occur before time with respect to the result.

But be careful! Sometimes powerful lead indicators can be found in other business processes that do not directly produce results.

3) Choose the strongest potential lead indicators

When you have a list of potential lead indicators, you need to collect all relevant data. It will therefore be necessary to look for the degree of their relationship with the lag indicator.

In this case, a scatterplot will help to see the strength of the relationships.

Lead and lag indicator

Although these suggestions can certainly help identifying lead indicators, practice and experience are absolutely necessaryin order to be able to identify the right ones for each situation.

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project compression

Key aspects for the project schedule compression

Project scheduling compression techniques are applied during the development of the planning process if a project is lagging behind its plan.

The goal of scheduling compression is to try to compress the schedule without changing the scope of the project.

If the scope of the project has not changed and if the project is delayed, the planned deadline can only be met by compressing the remaining program of the project.

How the scheduling of a project works

The role of the project manager is to work with the team in order to achieve the goals of the project.

The project manager and the project team first develop a project plan that includes project scheduling. In short, the project manager must break up the project into smaller and more manageable pieces.

The first step is therefore the breakdown of the project into deliverables, verifiable work products, and here the following questions should be considered:

  • What results must be created in order to achieve the project goals?
  • What will not be delivered in the project?
  • What are the hypotheses?
  • What are the budget limits?
  • When must the project be completed?
  • What activities must be performed in order to achieve the final results?

After that, it is time to move on to the “creative” part of the sequencing of activities, where the project managers have to ask themselves:

  • What is the most efficient order of activities?
  • Do some activities necessarily occur before they other activities can start?
  • Can some activities be performed in parallel?
  • Does the project depend on external resources, suppliers and organizations?

Techniques for the compression of a project schedule

If the project turns out to be late, there are several techniques that allow the compression of the schedule of a project:

  • Recheck the dependencies of the activities and make sure that these are correct and valid. Look for ways to modify dependencies in order to speed up project completion.
  • Challenging hypotheses in which activities are thought to be mandatory dependencies. Do you really need to complete certain tasks before starting the next ones? In fact, it is sometimes possible to find other ways to start successive activities in parallel, the so-called fast tracking. But be careful that this action will probably increase the risks.
  • Reduce delays. Finding ways to reduce delays along the critical path of the project sometimes requires creativity.
  • Check external dependencies. Instead of waiting two weeks for a laptop delivery, for example, why not buy laptops from a local retailer?
  • Check the outsourcing assumptions. If you choose to outsource, you can contractually reduce the duration of outsourced activities.

It is therefore possible to speed up projects by modifying dependencies and by acting on time compression. Here are other useful tactics to intervene on critical activities:

  • Reduce the duration of activities by reducing the associated risks. When people estimate activities, they often add a “buffer” time that accounts for risks. If you are able to reduce or eliminate the risk, you can reduce the time required.
  • Reduce the duration of the project by adding additional qualified resources to the activities of the critical path, the so-called crashing. However, pay attention, as this action increases costs and often also increases project risks.
  • Reduce the duration of a project by replacing a team member with someone with more expertise and knowledge to perform critical path activities. Naturally, this action will also increase the total cost.
  • Reduce the scope of the project. Discuss the priority of deliverables with key stakeholders and determine if the scope of the project can be reduced.

5 steps to follow if the project is lagging behind the program

the project compression

We have generally seen the possible solutions for the compression of a project schedule.

Let’s see now, if a project is really behind schedule, what are the 5 main steps that must be followed in sequence:

  1. First of all, check the risks and re-establish the duration of the activities. This is because, by analyzing again the remaining activities, if the risks considered during the planning are no longer valid, this can lead to a shorter duration. The revaluation will show how long it will take to complete the remaining activities of the project. As a consequence, we will know how much time will be left to the delivery of the project itself.
  2. If the revaluation results in a postponed deadline for the completion of the project, the fast tracking of the project must be considered. In this case, the remaining activities of the critical path are evaluated and it is analyzed whether some of them can be performed in parallel, rather than sequentially. This, of course, in order to shorten the overall duration of the project. One of the advantages of fast tracking is that this method, in general, does not involve an additional cost to the project.
  3. The third step is in the project crashing. In this case, additional resources are included and an additional budget is set up in order to meet rising costs. As more resources will work on the remaining activities of the project, a faster project delivery is expected.
  4. The fourth step is the reduction of the project scope. Reducing the scope can help reduce the remaining activities in the project. Furthermore, if the customer agrees, reducing the scope can help complete the project on time.
  5. The fifth step is the cutting of quality. Reaching a certain level of quality means investing time and money. If the client agrees to reduce his quality expectations, this will be an additional help to complete the project faster. Clearly, this last step represents the most extreme solution.

Effective compression of a project schedule requires efficient planning management. An intelligent decision-making process based on the best scenario generated by testing various options.

Unfortunately, program compression is a fact in most projects.

The challenge faced by project managers is to keep the “compressed program” realistic and achievable.

We have the tools, we have the culture.

The PERT diagram

The PERT diagram in a project: When do we have to use it

The PERT diagram is a project management tool used to plan, organize and coordinate activities within a project.

PERT stands for “Program Evaluation Review Technique“, a methodology developed by the Navy in 1957 to manage the Polaris submarine missile program.

The PERT method focuses on the important dates and deadlines of a project, known as milestones

The most important milestone is, without a doubt, the final expiration date, when the project must be complete.

The Pert Diagram or three-point estimation

The project manager identifies the activities that must be performed in sequence, known as serial or dependent tasks, and those that can be performed simultaneously, known as parallel or concurrent activities.

In the PERT diagram, the project is plotted on a flowchart where the nodes are deadlines and the arrows represent dependent activities.

Dependencies are represented by linked paths that move from left to right. A traditional PERT analysis provides on average three different deadlines: the shortest, that is the optimal estimate, the most realistic, that is the probable estimate, and the pessimistic estimate.

For this reason the PERT is also called “three-point estimation“.

The exact formula for defining deadlines is:
(optimistic time + (4 times more likely) + pessimistic time) / 6

It is also possible to track PERT analysis results on a Gantt chart, which shows durations and dependencies.

The PERT diagram can help you during the project planning phase and the Gantt chart can plot time as the project progresses.

In simple words, a PERT diagram is a graphical representation of a project program.

Some of the advantages of the PERT diagram include:

  • Making uncertain deadlines foreseeable;
  • Defining a clear order to complete the activities;
  • Making dependencies explicit.

But there is an important disadvantage: if the calculations are inaccurate, any delay will create a block or a slowdown that will inevitably affect the final delivery date.

However, if you are looking to have a structure and reduce uncertainty in project planning, the PERT diagram will help to establish important milestones and the activities necessary to achieve them.

How does a PERT diagram look like

Planning is shown as a network diagram. The activities are represented by nodes, with a circular or rectangular shape, which define the most important activities or milestones. Instead, the vectors or directional lines illustrate the sequence of activities.

diagramma di pert

The direction of the arrows on the lines indicates the sequence of tasks.

The pert – program evaluation and review technique – is sometimes preferred over the Gantt chart, because it clearly illustrates the dependencies of the activities.

Both tools are often used in the project management of activities.

A network diagram shows the sequence of activities and milestones. However, it also illustrates how priorities and milestones are linked, ie their temporal succession.

It is therefore also supportive in the development of the critical path method.

On the other hand, the PERT diagram can be much harder to interpret, especially in the case of complex projects.

One of the challenges to be faced with this diagram is that many information is shown for each activity, including:

  • Activity name
  • Expected and effective start
  • Estimated Duration
  • Name of the responsible person

This level of detail can quickly get out of hand when dealing with long and complex projects. We are talking about projects that have a high volume of activities with several phases and pivotal points.

One suggestion is to use a PERT diagram with the activities and milestones related to specific teams and / or departments, thus preventing the chart from becoming overly complicated.

What are the pros and cons of PERT diagrams?

PERT diagrams have advantages, but managers must also be aware of the disadvantages when evaluating their use.

Here are the advantages:

1) Activity analysis

A project manager displays information on the likely completion of a project respecting time and budget costraints, displaying PERT activities and events independently and in combination.

For example, the implementation of a software requires the completion of critical tasks such as hardware installation, programming, system testing and training of users. Using a PERT diagram, a project manager can evaluate the time and resources needed for each of these activities.

2) Coordination of the department and members

The PERT analysis improves planning and decision making by integrating and presenting data from multiple departments.

Collecting qualitative and quantitative data from multiple sources also helps to coordinate project activities and improves communication between departments.

PERT identifies the responsible departments and the role of each subject in the project.

The visibility of the areas of responsibility encourages the commitment of the direction towards the project. In addition, the PERT diagram reveals interdependencies of activity and contributes to the development of a general plan that provides a current view of business operations.

3) What-if Analysis

The PERT diagram requires that the project activities are sequenced in a network under a set of rules that specify critical paths (critical path method).

The critical path is the longest sequence of activities and events – milestone – in the project and determines the number of days needed for completion.

A What-if analysis identifies possibilities and uncertainties related to the project activities.

Various combinations of activities are attempted and the most useful possibility is selected, minimizing the project’s surprises and waste.

The What-if analysis also highlights the activities with the greatest risk that require careful monitoring during the project.

Now let’s move on to the disadvantages of using a PERT diagram:

1) Subjective analysis

The PERT method requires the identification of the activities of a new project and the arrangement of the activities in time sequence.

As a result, the process of collecting and analyzing data is subjective. This subjectivity can result in a PERT diagram with equivocal estimates of both time and cost.

The data may not be reliable as they reflect the judgment of the project participants who provide input to the analysis.

Companies base effective decisions on relevant information that is often historical. Estimates of project time and resources, as well as the probability of timely completion, in this case, may therefore not be reliable.

2) The focus is on time

The PERT method is an analysis of the time network that determines the need for labor, materials and capital goods for the individual activities of the project.

Cost estimates are developed for each activity in the network. However, PERT is primarily a time-focused method.

The diagrams specify the time required to complete each project activity and the tasks that must be completed to meet the project completion date.

3) Intensive resource investment

A PERT analysis requires a detailed study of the project activities and the feedback of many people from different organizations.

Moreover, the PERT is a complicated method to implement, especially for beginners. The high intensity of the work required to execute a PERT diagram can make this type of method expensive.

The PERT diagram therefore has advantages and disadvantages, and the project manager has to evaluate whether its use will be necessary or not for the project.

However, it is still a method that will certainly help in the planning and management of the project and that will bring a certain amount of extra security.

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root cause analysis

Root cause analysis

A root cause analysis is a project management methodology that attempts to get to the root of a problem in order to eliminate it.

Even if the perfect design plan was realized and if it was executed in an exemplary manner, this would not eliminate all the risks that could arise from the execution of the project itself.

Plans are inevitably destined to change for one reason or another.

The activities for the risk reduction of the project

During the phases of a project, there are three main activities focused on reducing the risk of the project.

1. The first risk reduction activity occurs during project planning.

When a proactive risk assessment is conducted, the identified risks can be:

  • mitigated or avoided, for example, by modifying the project plan;
  • transferred, for example through an insurance;
  • or accepted, for example, by doing nothing.

2. The second activity is continuous risk assessment throughout the project.

3. The last risk reduction activity consists in collecting the “lessons learned” retrospectively, ie at the end of the project. This action will have the least impact on the current project, but will serve the benefit of others in the future.

However, due to unforeseen problems that occur during a project:

  • risk management is useless, as it has already been completed,
  • the lessons learned are too early, as they are conducted at the end of the project.

In this case then, the corrective action is a critical process that adresses the ad-hoc problems encountered during the projects.

Why is a Root cause analysis indispensable?

Unfortunately, the actions taken to solve a problem often concern only the problem itself, not its underlying causes.

Contingent situations related to the problem are tackled and the project’s resources are dedicated to compensating for it. In fact, however, real corrective actions can not be taken.
In other words, the causes of the problem remain unknown, which means that the problem could reoccur later in the project or during future projects.

It is precisely in these moments that the root cause analysis becomes necessary. As already explained, it is a project management methodology that tries to get to the root of a problem in order to eradicate it before it is born.

Once the root cause has been identified, this will help to eliminate and prevent problems that may occur in the future.

When performing a root cause analysis, we analyze the error of a product or process in order to determine exactly what went wrong.

Problem prevention is much less costly for an organization than solving a problem itself, and it performs problem solving activities considerably.

How is the root cause analysis performed?

Basically, a root cause analysis occurs when the need for a quality improvement project is presented.

This happens when there is a problem or a fault (causal factor) in the quality of a process or in the quality of a product.root cause analysis

When starting a root cause analysis (rca), it is important to get straight to the heart of the problem.

Here are the basic steps to be addressed:

  1. Define the problem: what happened, where and when it was identified, when it started and how much is significant?
  2. Understanding the process: what were the steps in the process that should have been carried out before the problem was discovered?
  3. Identify the possible causes: if things do not go as planned, which of the process steps could have caused the problem?
  4. Collect data: what information could indicate which of the possible causes actually occurred in order to create the problem?
  5. Analyze the data: which data indicate the possible causes that contributed or not?
  6. Identify possible solutions: what changes to project planning and execution processes could prevent these processes from failing in the future?
  7. Select solutions: which of the possible solutions identified is the most practicable?
  8. Implement solutions: plan and execute the selected solutions.
  9. Evaluate the effects: have the solutions been implemented and have they worked?
  10. Institutionalize the change: update the project management guidelines and tools in order to ensure that future projects follow the improved processes.

Steps 1 to 5 are generally performed cyclically, until the causes are found and proven.

Of course, it is not necessary to perform this level of investigation and action for every problem that occurs during a project.

Therefore, an important component of the corrective action process is risk assessment and agreement on a reasonable course of action. These are agreements that can also come during the work progress status meetings.

That is, for every problem that occurs, it is necessary to consider the relative entity and the probability as part of a risk assessment before confirming the need for a root cause analysis.

Other obstacles for project managers include:

  •  The tendency of an individual to try to investigate and solve the problem without help. A single individual will hardly know all the processes enough in order to be able to evaluate them effectively and without prejudice. Therefore, project managers must ensure that they involve more actors in the diagnosis of complex problems.
  • In the rush to solve problems, people make assumptions and jump to the causes or solutions without having the right data to support them. This leads to tampering with processes, which can cause further problems. Project managers must be sure that adequate information is available before deciding what actions to take.
  • Corrective action often has a negative connotation in organizations. However, many studies have shown that men and organizations learn more from their failures than from their successes. Corrective action must therefore be considered simply as a learning process.
  • Corrective action is seen as something added to “normal work” rather than as part of effective business management. In reality, however, it is an integral part of quality management.
  • Many organizations want to automatically assign the cause to an human error. The problem is that it is not enough to provide the identification of solutions, since the cause of such human error should be known. Many of the causes of human error are revealed in information, equipment and management processes deficiencies. Project managers should therefore focus on process failures rather than blaming people.

Conclusions

In conclusion, it will not always be necessary to use a root cause analysis to solve every problem in a project. But the problems that can not be solved or problems that are not familiar are the right ones for a root cause analysis.

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manage projects by telling the truth

Project Management and Truth: an inscendable binom

During project management, the temptation to solve problems in a simple and “silent” manner is frequent. Solve “silently” without, of course, informing stakeholders. But is it really the right choice? Is it worth hiding the truth while managing projects?

The temptation, for the Project Manager (as for any human being), is often to take the easy route and provide a distorted version of the truth.

“Is it not better to solve a problem without informing anyone and continuing as if nothing had happened? The problem is solved and nobody knows that this has appeared…”

Often hiding the problem is the simplest option, one that makes everyone happy immediately … but it is rather rare that this option, convenient in the short term, does not return back in the future with increased effects.

This choice can, in fact, damage in the long term a relationship with the client or the project team.

In each project, having the strength to be honest with clients and project teams can lead to a load of criticism and stress that we often do not feel we deserve. But when you are sincere and transparent, the trust and respect you get from the people are infinitely more valuable when compared to the reputational consequences you get from acting inappropriately.

Truth is actually a tool in project management. Let’s see why.

The importance of ethics and honesty in project management

Ethics is a concept commonly used to refer to the morality of an individual or an organization. If well applied, ethics can become a principle that improves decision-making processes.

However, ethics do not describe a specific standard or conduct. Ethics is linked to an intimate reflection and helps to determine what the correct path is and how people should act.

Ethics must be expressed and practiced within the organization by identifying:

  • the way a person should behave,
  • the correct and accepted behaviors, without ambiguity.

At the basis of ethics is honesty, which should be part of every relationship, interaction, decision or action taken by an organization and its employees.

Here are 6 steps to help improve relations between organizations and employees, orienting the application of ethics through honesty and truth.
manage projects

1) Build an ethics program that helps in project management

Leadership without ethics is not leadership. In fact, project managers must understand and live according to this principle.

Building a culture of ethics requires leaders to be clear about the organization’s vision based on values and passion for that idea.

In order to create a culture of complete honesty, direct dialogue and integrity, it is necessary to establish a culture that focuses on it as much as other topics such as quality, customer service, time management and costs, resources, procurement or the pursuit of market success.

2) Project management can be undermined by lies.

Tell the truth Abraham Lincoln said:

“Is it not better to solve a problem without informing anyone and continuing as if nothing had happened? The problem is solved and nobody knows that this has appeared…”

This means that nobody in this world can continue to lie successfully for a long time. A simple lie may, perhaps, not be considered once or twice, but it will not be a long-term strategy.

The person or organization with weekly excuses will soon be known as unreliable and a danger to the rest of the teams.

And some bad habits and people can even affect the reputation of an entire organization.

Always telling the truth, regardless of the consequences, is a significant first step. It is a modus operandi that can be implemented within organizations in order to support ethical behavior, starting from the leader.

Everyone expects the project manager to behave honestly and assume full responsibility. This sets a benchmark for ethical behaviors expected by all other team members. As the Project Management Institute itself emphasizes in the sixth version of the PMBOK.

To support this policy, it is mandatory to create a fear-free environment. Fear is the main cause of keeping the truth for ourselves.

It is important to recognize that listening to absolute truth requires an open mind. We must also have the ability to admit things that we may not want to hear. Finally, but not least, one must be mature enough not to take things personally.

In short, being honest is as important as using a good project management software or actively engaging in resource management.

3) Receive the truth

Although it is important to tell the truth, it is equally important to receive it. What people tell us is an essential part of the message, but non-verbal communication is equally important – or even more important – than the message itself.

As human beings, we tend to respond to criticism with a defensive behaviour. This attitude is an enemy of the truth.

It is essential to understand that it is not necessary to attack when we are exposed to a truth, even if inconvenient.

Truth examples could be as simple as feedback on a performance during a meeting. They can also be more complex as a criticism of how we think or how we conduct the project. Therefore, if we react in a receptive and non-defensive way to what others are trying to say, opportunities for ethical behavior are opened up.

4) Oppose and execute. Team support in project management

If correct and ethical behaviors and policies are in place, employees and collaborators should be encouraged to express their ideas.

When some decisions or actions are taken, if you do not agree with what is being said, the best way to proceed is to always say what you have in mind. It is not bad to disagree and you can provide arguments and examples of the possible consequences. In short, tell the truth about what you think.

It is hard enough to express disagreement, but once said, an action must take place. When project managers decide and execute, they need the full support of team members. Execution does not necessarily mean agreeing, but it shows discipline, loyalty and participation in the organization.

Doing and saying things behind a project manager is not constructive and causes further unethical actions.

Project managers must then establish guidelines that allow team members to express their ideas at any level, even for complex projects.

5) Reward the messenger

Project managers are considered models to follow. The way they listen and talk should be the right way to behave.

lies and truth in project management

Listening to the truth requires much more than accepting it. It requires the ability to look at the other person and try to understand his point of view. All making it feel at ease and appreciated in an environment free from judgments and prejudices.

6) The truth, sooner or later, always comes out.

No further comments on this are required. Not telling the truth does not buy time, it wastes it!

Postponing information, researching who said what and when, dozens of questions to eradicate lies and excuses… all this requires time and energy. This time and this energy would be better spent on doing things useful to the project.

On the other hand, by informing the interested parties about a problem, they could have the knowledge, skills and experience to help find a simple solution.

Moreover, other people may have planned some activities in relation to planned work through the gantt chart. Small changes to this could lead to a really important impact.

Another aspect to consider, is that a failure will diminish all the benefits that can be obtained by hiding the problems.

A failed project cost many times more than what could have been saved by solving the problems that have been hidden.

But it is not just about money, there is also the reputation of people.

A failed project can have a dangerous cascading effect. It’s not worth it!

Constantly showing a high degree of honesty, trust and integrity to everyone throughout the project life cycle helps to improve the chances of success. Cement the position of solid leader and gain the respect both of the client and of the project team.

A relationship based on honesty and trust with stakeholders, colleagues and project teams should create an environment of mutual respect.

As a result, this environment should produce a more efficient production environment in which the staff is willing to do ist best in order to provide a truly excellent product.

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How to planning a new project

How to plan a new project

Carefully planning the project right from the start is the key to a successful outcome.

The creation of a project plan is, in fact, the first thing that should be done in the case of any project, especially if this is new.

Often, however, this activity is ignored and the focus is straight away on concrete work. There are many people who simply can not understand the value of a project plan and how this can save time, money and problems.

So let’s see how to plan a new project.

What is a project?

A project is defined as a planned set of related activities that have to be performed in a given period of time and within a certain budget and other limits.

The word “planned” is crucial and the effectiveness of the programming has a direct effect on the result of the project.

Each project has a beginning and an end and follows a life cycle divided into various phases.

What is a project plan?

A project plan essentially serves as a roadmap for planning a project that a team will then have to follow.

The goals are defined in this phase and an effective project plan specifies how the various tasks will be performed and by whom. The purpose is precisely that of achieving the desired goal.

Resources are also determined in the project plan.

If effective and well thought out, such a plan is often an essential factor for the success of a project. It serves as a means of communication for the project manager, as well as a control mechanism during project progress.

The roles and responsibilities of project stakeholders are identified and shared, so that they can become familiar with what is expected of them.

The plan provides clarity and agreement even before the concrete and effective start of the work.

planning new project

Any problems that arise during its drafting can be promptly addressed and eliminated, so that they do not cause problems during the project process.

Identifying key milestones enables team members to prepare to work in order to achieve the goals listed in the project plan and establishes a time frame to complete the tasks.

How to manage the project efficiently and effectively?

The definition of the project management plan serves as a visualization of how the project management will be.

The work breakdown structure determines the end results, together with the dependencies of the activities and the critical path to follow during the project life cycle.

Be careful, however, that planning a project does not necessarily mean that the process will correspond 100% to the initial plan.

planning new project

Uncertainty is always a common factor in every project. There may be unforeseen situations that can lead the project to go out of its path.

What is important to underline is that the project plans make it possible to prepare for the uncertainties that may arise. As a result, they allow to reduce problems during the project.

An in-depth project plan may seem costly in terms of time and resources, but in the long run, it will save time for both the project manager and the team.

When thinking about how to write a project plan effectively, there are some specific points to consider, including:

  • Project vision: project planning and management notes should clearly identify project goals and include a detailed description of the project itself.
  • Stakeholders: for who runs the project, if there is a client involved and what he/she and the stakeholders expect from the project.
  • Roles and responsibilities: here you should describe who is involved in the implementation of the project and the individual activities with the assigned members.
  • Resources: here we include the necessary resources in order to complete the Project; they can refer to human, financial, material or other resources.
  • Budget: this should include a breakdown of project costs. This includes salaries, taxes, materials, travels etc. Furthermore, any received funding should also be included in this section.
  • Emergency Plan: this plan will identify the way the project will address any problems that arise and that require changes in the project. Planning for potential risks should include an allocation in terms of time and budget.
  • Communication plan: this will illustrate how communications will be handled with all stakeholders. It will also indicate the frequency of communication and any marketing or project promotion activities.
  • Monitoring plan: here we will specify how to measure the success of the project and what criteria will be followed for its evaluation.
  • Document management: this should outline the person, usually the manager, responsible for the conservation and management of project documents .

Following these steps is a great start in order to begin a proper project planning, but that’s not all.

It is fundamental not to forget to update the plan while the project progresses and continuously measures the deviations, if any, with respect to the initial plan.

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Manage conflicts in groups 2

Conflict management in project teams

Managing conflicts in groups is a conditio “sine qua non” of the team.

Avoiding conflicts is a pure utopia. A conflict is practically inevitable while working with others.

People have different points of view, and when these perceptions add up, these differences can turn into conflict.

However, the way in which the conflict is managed in the team determines the evolution of the situation. The conflict can, in fact, turn into an advantage for the team or contribute to its breakdown.

As a person, and as a Project Manager, you have more possibilities: you can choose to ignore the conflict, complain, blame someone or try to tackle it through techniques like negotiation or compromise.

It is clear that the best solution is always to face conflicts, but the question is how.

However, one aspect is always valid: the conflict must be faced constructively and with a plan. Otherwise, the risk is to create even bigger damage.

However, conflict is not necessarily a bad thing. If this is healthy and constructive, it can be a component of high-functioning teams.

Let ́s see why.

Conflict management in groups: how the conflict is born

The conflict arises from the differences between people. These are the same differences that often make various teams more effective than those made up of people with similar experiences and views.

When people with different views, experiences, skills and opinions are in charge of a project or challenge, the combined effort can surpass that of any other group of like-minded individuals.

Team members must be open to these differences and not allow them to turn into real disputes.

Understanding and appreciating the various points of view involved in conflicts are key factors for its resolution.

The important thing is to maintain a healthy balance between the constructive difference of opinions and avoiding negative and destructive conflicts.

Reaching and maintaining this balance requires well-developed team skills.

Let ́s first take a look at the common myths about workplace conflicts and how to resolve and prevent a conflict.

The common myths to debunk about workplace conflicts

  1. Conflict is always negative and should always be avoided at work. Actually, the opposite is true. When the problems are hidden or disguised, these are hardly solved, and consequently they transform into larger problems. The conflict must therefore be recognized and addressed.
  2. Difficult people are almost always the cause of a conflict. A bad behavior is certainly a cause of conflict, but even the failure to respect realistic expectations by the project manager can be a great contribution to a negative situation. If team members do not understand what the organization, project manager or their teammates expect, this can lead to confusion and conflict.
  3. The problem which is the root of a conflict is usually obvious. Problem solving is essential in conflict management, but the problem can not be solved until it is identified; in most cases this is not immediate. Getting to the source implies dialogues, conversations and, in some cases, some real investigative activities.
  4. In conflicts there are always winners and losers. When we deal with a conflict, we take a position based on our needs, desires and concerns. Focusing on interests rather than on positions is more effective for dealing with a conflict.
  5. It is the responsibility of the Project Manager, as Project Leader, to solve his team’s problems. Unless a problem affects performance or becomes really important within the team, a manager does not necessarily have to intervene.
    When managers intervene and exercise authority, employees lose the opportunity to develop their own conflict management capabilities.

Conflict resolution

The human experience of conflict involves our emotions, perceptions and actions. We experiment it on all three levels and we need to tackle them all in order to solve it.

The first step is certainly to recognize the conflict. Indeed, the tendency is to ignore the first negative signs, perhaps for convenience or fear, until these become really important.

As described in the sixth edition of the PMBOK, there are five general techniques in order to resolve conflicts. Let’s see them in detail.

1) Withdraw / avoid

This involves refraining from both actual and potential conflict situations or postponing the problem so that it can be better addressed or solved by others.

2) Smooth / accomodate

Here the points of agreement between the two “fronts” are emphasized, in order to try to maintain harmony.

It is therefore necessary to understand the situation and the point of view of each member and take time to make sure that each person’s position is heard and understood.

Each position must be clearly identified and articulated by those involved.

Manage conflicts in groups

Considering the facts, the hypotheses, the beliefs and the decision-making process that lead to the positions of others, the group will get a better understanding of the other points of view.

This can not only reveal new areas of agreement, but it can also bring to new ideas and solutions that make the best of each position and perspective.

3) Compromise / reconcile

This method involves looking for a solution that leads to a level of satisfaction for all the parties involved, even if it represents a temporary or partial solution of the conflict.

Once the parties have understood the positions of others, it will be easier to search for a common solution.

With all the points of view taken into consideration, it is easier to see the best way to follow and then reach an agreement.

4) Force / direct

This method is certainly more extreme than the others since it involves imposing a single point of view at the expense of the others. It is generally applied in cases of urgency and represents a strong solution.

5) Collaborate / problem solve

The most important thing in the whole process of resolving a conflict is that everyone keeps an open communication.

Active listening is equally essential, because in order to solve the conflict together, it is necessary to really understand the other person.

All the subjects involved, in this case, must agree to cooperate in order to resolve the conflict.

Conflict prevention

In addition to being able to manage team conflicts when they occur, project managers and their teams must develop ways to prevent conflicts from becoming harmful.

Team members can learn skills and behaviors that facilitate this process.

Here are some of the main aspects to focus on:

  • Deal with a conflict immediately and avoid the temptation to ignore it;
  • Be open: if people have problems, they must be expressed immediately, without the fear of being judged;
  • Adopt a clear communication and clearly articulate thoughts and ideas;
  • Practice active listening, paraphrasing, clarifying, questioning;
  • Practice the identification of hypotheses and ask “why” regularly;
  • Do not let the conflict become personal, stick to facts and problems;
  • Focus on viable solutions and do not think about what can not be changed;
  • Encourage different points of view and insist on an honest dialogue;
  • Do not blame anyone;
  • Demonstrate respect and, if the situation gets worse, take a break and wait for emotions and feelings to calm down;
  • Keep team problems within the team. Speaking of conflicts outside may lead to an increase in their severity.

Manage conflicts in groups 3

By addressing the conflict of the people in the group, it is possible to turn any disconnection or controversy into an opportunity, as well as increase the connection and trust between people.

Working towards a common solution leads the whole team to become more cohesive.

It is therefore possible to celebrate this moment, something as small as a congratulatory e-mail or a small gift promotes team bonding.

In conclusion, constructive conflict, if properly managed, can bring a team closer together.

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motivate team project

How to motivate a project team: 8 fundamental aspects

Why is understanding how to motivate the project team so important?

All experienced project managers know that there are times when Gantt diagrams, flowcharts, Work Breakdown Structure, or any other tool are not enough. None of those in those moments will help the project team members to advance towards the finish line.

These are times when the team needs something else: motivation.

In those moments, project managers must find ways to inspire and motivate their teams in order to overcome obstacles and stay focused. This is even more true when things do not proceed exactly as planned.

The figure of the project manager and team leader must therefore also be able to motivate the team that deals with the activities of the plan.

Of course, it is not possible to control all the emotions of the team members. But what is possible to control is the way in which projects are conducted in order to generate more enthusiasm.

Let’s see today 7 fundamental aspects to increase the motivation of the project team:

Set realistic goals

This is an obvious advice, but always valid.

The beginning of a project can be exciting, and it is difficult not to be into that at the beginning.

If a detailed agenda is not set from the beginning, team members may do extra work and not need to do so. The natural consequence will be that of not being able to respect the chronology of the project.

The feeling is definitely good when starting a new project, but do not forget to plan the workload correctly.

It does not make sense to start with a sprint and at great speed and then remain breathless during the rest of the race.

Setting realistic and smart goals prevents this from happening and not only works as a project development strategy but also as a powerful motivational tool, especially if individual goals are also set.

Give and ask for feedback from the first day

Project managers often give and ask for feedback only when things go wrong.

This is definitely a non-motivational remedy. It is wiser to ask team members to share their opinions throughout the project, from the first day.

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So, the team will feel empowered and respected and will be motivated to do their best.

Measure the performance

A tool that measures and tracks performance is critical in project management.

A project manager must always evaluate how the project is going compared to the initial planning. If the project is off the track, the project manager has to decide what can be done to get back on track.

Additionally, it can sometimes happen that a team member does not meet his performance goals. This can be because he needs additional training or experience in order to manage the tasks.

Measuring performance regularly allows to assess these aspects and also serves as a motivation tool.

Have informal review sessions

Informal review sessions during a project are important not only to discuss the status of the work, but also as a motivational tool.

These meetings should be simple, friendly and, in fact, informal.

Team members should consider these sessions as opportunities to learn, understand what they are doing well and where they can improve.

If team members know that every Friday, they will all be sitting together, in a friendly way, to discuss progress, without anyone being judged, they will be more likely to follow the deadlines and stay motivated to do their part.

Celebrate success

Celebrating successes not just at the end of the project, but all along the way, even in the case of small milestones.

The team or even a single team member can be rewarded for achieving small steps.

Recognition can also be showed by simple things, and here the examples are innumerable …

Do team members like pizza? A dinner at the pizzeria together will be perfect. Or are they all sports fans? An active trip can be organized. The ideas are endless.

In some cases, an incentive can also be considered. Although this is not always possible, there is often nothing better than an economic incentive.

Know the team

With this, we intend not only to know the skills of the various team members, but also to know them from the personal point of view.

When we talk about rewarding and motivating a team, we have to think about ad hoc prizes. An introvert must be motivated and rewarded in a slightly different way than in the case of an extrovert.

An introvert does not like much attention and most likely will not want balloons or colleagues applauding him during a surprise party. On the other hand, a treatment like this could please an extrovert.

Knowing these personal aspects also helps keep the team motivated and give everyone the chance to shine.

In short, knowing the team means understanding how to allow each member to have the opportunity to be in the spotlight, in his own personal way.

Use a project management software

One of the most intelligent, simple and, above all, welcome methods for motivating a team is the use of cloud-based project management software.

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Why this? Because it allows to give individuals and groups panoramic and updates in real time. It will give you a clear idea of what has been achieved, what the team is currently doing and where the team is heading.

Moreover, it brings everyone within the same environment and makes them feel part of something shared.

We have listed our 7 methods to motivate project team members to new levels.

But let’s not forget that there is an absolutely essential eighth point: you must be a motivated project manager yourself!

How can you think of a motivated team when the project manager is not?

Of course, it could be difficult, after all, even the project manager is human and can be discouraged like everyone else.

So, how to stay motivated?

You can create a list of activities that the team has already completed and look at them whenever you feel stuck and depressed. For example, if you use TWproject, you can filter the status of team activities.

Make sure you put aside all your personal problems when you go to work and always try to look for the bright aspects of life and work.

Of course, it may be difficult to keep your head up high and motivate the team, but do not forget that team members rely on you.

And one thing is sure: once you realize that you’ve been able to motivate them, this will surely make you feel good.

A project manager knows that his success also depends on the motivation and success of his team.

We know it too. That’s why we talked about the self-motivation ability in this article.

For this reason, moreover, the TWproject software was built to support the development of projects and make people feel really part of a team, sharing environments, topics, and opportunities.

Have you ever found yourself having to motivate your team in a moment of discouragement? What tools did you use to motivate them? Tell us about your experience.

Want to know more about Twproject Mobile app?

One try is worth a million words.
project management software

How to implement a project management software from scratch: 8 errors to avoid

A project management software can increase the efficiency and productivity of the project, but its implementation is not always simple.

It is often the case that organizations start the process of inserting a new software without a clear understanding of how to deal with its implementation.

The implementation of a project management software is important, but the process can be stressful and challenging. This applies to both the employer and the employees.

Whatever system should be implemented, a structured implementation process will be needed in order to contribute to the sustainability and successful long-term operation of the new system.

Let’s see today what are the 8 mistakes to avoid.

Avoid keeping everything as before, while waiting for everything to magically improve

Often, we tend to keep the old settings and functionality unchanged, waiting for everything to change magically from one moment to the other. It does not work that way.

Processes are the most flexible component of the implementation process as they can be adapted in order to meet the requirements of technology and people.

It is therefore essential to define the new processes in the early stages of the implementation project. It is essential to define them precisely because their underestimation can lead to a decrease in productivity. In fact, it is easy to understand how productivity can be undermined due to the duplication of work and the refusal of users to apply new processes if these are not clear.

Therefore, the implementation of a new software solution offers the opportunity to redesign the workflow. New systems have to be designed in order to maximize internal resources and efficiencies.

This is why it is important to clearly define the processes and the way in which people will have to interact with the software. Vice versa, it will be necessary to understand if it is necessary to modify existing processes.

It is possible to do this by answering these questions. How is it possible to:

  • keep data clean and consistent?
  • record data and analyze information?
  • get answers to the questions?
  • manage the system on a monthly basis?
  • integrate other information systems with the software?
  • interact with the software on a daily basis?
  • overcome a software constraint by modifying the processes?

Moreover:

  • Is the constraint really a software limitation or a capacity limitation within the team?
  • Is it possible to work on improvements or adaptations in order to develop the personnel interface with the software?
  • Is it possible to take advantage of multiple functions by adapting processes?
  • What processes are needed in order to maximize the use of this new system?

The transfer of data from one system to another will also be a good time to eliminate obsolete and useless data for the project.

Interesting for this phase is the use of the brainstorming technique in order to involve and define the needs related to the implementation of the new project management software.

Do not dispel fear that is inevitably present in team members

As in all things, people need to try and, you know, mistakes can always happen. This is even more the case if the system is totally new.

If the fear of a mistake is so great and the consequences can be so important, one solution is to offer a trial version of the system. Thanks to this version it will be possible to experiment without risk all the features of the new software.

This will help to make the members of the team safer and avoid the fear of making mistakes that can have an impact on the project.

Moreover, it is necessary to provide one or more training sessions planned within the implementation plan.

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Do not engage and trust anyone

Sometimes, project managers are so focused on the implementation process that they forget that other team members have the task to make the transition effective.

As a result, the project manager ends up being the only person who uses the software. The rest of the team will not feel involved and will have a reluctance to use something they do not know thoroughly.

Promoting values of openness, transparency, communication and above all sharing the “ownership” of software are the right attitudes.

The more we work together, the more efficient the implementation of the new project software will be.

Rely on the software to solve resource management problems

Softwares can certainly help in managing the resources of a project. However, offline management is always a fundamental and indispensable factor.

The tool can facilitate decisions regarding work priorities and tasks, but it cannot make all the necessary decisions, no matter how evolved it is.

A software does not have the sensitivity to understand moods and any perplexities or conflicts that can undermine a team’s productivity.

Therefore, it will be essential to organize meetings during all phases of implementation and to manage resources directly.

Lack of leadership in implementation

Regardless of the skills of the employees and the project team, the missing support and leadership are deleterious. They will inevitably lead to employees refusing to use the new software.

If leadership and support are lacking, the investment in the project management software will be useless. It will essentially be a lost investment and the efficiency of the organization will inevitably worsen.

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It is therefore fundamental that the leadership, at project manager and at managerial level, is present throughout the software implementation process.

Failure to communicate expectations

If you try to make changes without notifying the personnel, you will inevitably find yourself facing a wall.

Before the implementation of a new project management software, it is necessary to communicate in detail the expectations on how the software will increase productivity.

This can include:

  • discussion of the motivations that led to change,
  • the timing with which the change will occur,
  • the type of training necessary or available,
  • how the team can communicate in case of questions and doubts.

Missing motivation for the use of the software

Expressing interest in reducing general costs does not represent a sufficient motivation to get employees to accept change.

For employees, change is simply a further effort, something that requires an investment of energy and time.

However, the transition can be facilitated by providing an incentive for employees in case they accept and use the software.

Lack of feedback

It is not enough to simply implement the new project management software, and have it used by the employees. In fact, once this has been done, it cannot yet be said that the implementation has been completed.

Creating a forum for regular feedback from users, in this case the employees, will give the opportunity to provide honest feedback on the perception of the new tool.

Feedback should also be given by the project manager and the management.

Only in this way it will be possible to understand if the software needs to be improved or updated. Feedback will give the idea if it was an optimal choice or if the new software is completely against expectations.

Conclusions

The chances of achieving goals for an organization are higher with a plan that is appropriate for software implementation.

By understanding what the pitfalls are to avoid, it is possible to make the transition to a new project management software easier and more effective

Moreover, regular monitoring of goals with respect to actual performance will make it possible to get the most from the investment.

Have you ever faced the implementation of a new project management software? How did you experience the situation? Tell us about your experience.

We have the tools, we have the culture.

work life integration 2

The integration of Work Life Balance: Work Life Integration is born

Work Life Balance has been a key concept in recent years, a goal for many.

Many managers and entrepreneurs have taken the path described by this concept, attempting a real balance between work and private life. The intent was to try to distribute the time equally between work and personal activities.

Currently, the concept of balance between work and private life is still very strong.

However, this concept is affected by the evolution of man and the new ways of working, in short, the new approaches to work.

Today, in fact, for many, the working day does not end when they leave the office.

The classic day, 8am – 5pm, begins to be surpassed by many organizations.

Work is transforming. It becomes less traditional and many offices evolve towards virtual spaces. You work more and more remotely in remote teams.

Hence the new concept of “Work Life Integration”, that is the integration between private life and working life.

The difference between the two concepts

The word “integration”, in the concept of Work Life Integration, defines a merger in a functioning or unified whole.

In this way, the integration of working life focuses on the incorporation of the different areas of one’s life in order to create a unique image.

The concept of Work Life Balance, on the other hand, means a balance, a uniform distribution between the two activities, in this case work and leisure time.

In this concept, work and private life are seen as two competing elements. They are essentially two completely different worlds.

Here are some examples of the difference between Work Life Balance and Work Life Integration

 

WORK LIFE BALANCE WORK LIFE INTEGRATION
Leave the office at 5 pm to pick up your child at school Bring your child to work after school
Leave the office at 5 pm and turn off the phone Hourly flexibility and being able to answer calls remotely
Use the lunch break to take the dog out Bring the dog to work
Offer employees lunch Have employees choose between a free lunch or receive the equivalent sum for holidays

What are the advantages of Work Life Integration?

This new concept is a great way to give equal time and attention to all areas of an individual’s life. All without necessarily having to sacrifice one or another.

Creating a division between work and private life, as in the case of Work Life Balance, may not always be feasible. This could lead to mood alteration and increased stress.

On the contrary, combining work with personal life could make everyday life less monotonous.

Instead of counting the hours left to leave the office as inevitably happens in the case of Work Life Balance, you could directly work from home and enjoy the company of the family at the same time.

Everyone will be able to manage their activities in an appropriate manner and according to their needs.

How to create Work Life Integration

  • Request flexible working hours. However, not all organizations and all roles allow this.
  • Discover your needs. Integration into working life is not the same for everyone. The way you choose to organize your time will depend on both professional and personal commitments.
  • Plan. Be sure to plan taking into consideration the biological clock. Are you a morning bird or a night owl? In the most productive phases, we need to plan the most important work that needs more effort.
  • Coordinating work and private life. If you have a family and / or other significant commitment, you need to make sure to organize work in conjunction with these other commitments. After all, the integration of work into personal life should make life easier, not more complicated.
  • Give importance to productivity and not to hours. It is easy to associate the amount of time spent at work with productivity. However, this is not always a measure of the real contribution. We must focus on the value that is created rather than on the hours spent at work.
  • Is it really the right method? Integrating work into private life is often a useful way to meet both personal and career goals. However, this is not a suitable method for everyone.

How an organization can implement Work Life Integration

1. Evaluate the current work-life balance programs

Many organizations are wasting resources on programs that employees do not evaluate or use.

This is why everything starts with an assessment of the real use of these programs. The collection of feedback on awareness of benefits will also be indispensable.

Sometimes, employees may not even know certain benefits. It is therefore necessary to evaluate the awareness within the organization, before abandoning any program that is not used.

2. Segmentation of pilot employees

Not all customers are the same and not everyone has the same needs. The best customer service adapts the experience to these values and needs.

Employee segmentation groups employees based not only on skills and functions, but also on their needs.

3. Expand the flexibility of virtual work and planning

An increasing number of organizations are investing less in physical offices and increasingly expanding into virtual workforce.

A remote work force requires many considerations and planning. However, it represents a great advantage in terms of Work Life Integration: time flexibility.

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4. Identify employee benefits and flexibility

Instead of offering some “general” benefits to everyone, it is sometimes more efficient to offer choice among multiple options.

This ability to modify benefits offers greater flexibility to employees and also allows the assessment of the use and ROI of programs aimed at integrating working life.

5. Be creative with the benefits of Work Life Integration

To get the most out of Work Life Integration programs, an organization must become creative.

There are in fact innumerable advantages that can be offered, and it is important not to take anything for granted.

Here are some questions that might be useful:

– What do employees do outside the office and want to do in the office?
– What would make the office more similar to the personal lives of employees?
– What are employees afraid of losing when they are working?
– Why do they feel the need to completely separate their work and their personal lives?
– How do they spend their free time outside work?

6. Start slowly and proceed step by step

Assuming that the organization has obtained the data and knows where to focus in order to adopt the method of Work Life Integration, the advice is always to start slowly and proceed step by step determining the success and ROI of the programs adopted.

This allows you to try many benefits simultaneously by increasing the positive buzz and employee engagement.

In conclusion, Work Life Integration is a trend that must be considered and monitored.

Work is increasingly integrated with personal life.

It is a fact that if the work aspect is not good, life as a whole is affected and vice versa.

Work is life and life is work and the two things are becoming one.

Change the way you work.

One try is worth a million words.
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Create the project team: 7 tips for identifying, approving and supplying it at the best

Creating a work team is a delicate but strategic phase for any project manager. The outcome of the project will really depend on the choices made here.

Stephen Covey, famous writer and author of the book “The 7 Habits of Highly Effective People” states:

 

Interdependent people combine their own efforts with the efforts of others to achieve their greatest success

 

Thanks to teamwork, the shared talent amplifies the value of each individual resource and increases the value of the group as a whole.

It is therefore essential that when defining the working group, particular attention is paid to all the people involved in the project. This means all the project associates, stakeholders, customers and partners.

But let’s go into detail and see some fundamental aspects of this delicate activity.

First of all, it is good to remember that, in order to create a high performing Project Team, it is necessary to follow three key steps:

  1. Organizational planning necessary for the identification of the team;
  2. Staff acquisition, necessary for approval;
  3. Team development.

Organizational planning

Organizational planning identifies, documents and assigns project roles, responsibilities and relationships.

Before the project begins, all roles and responsibilities must be given. This will reduce any confusion after the start of the project.

Each team member will know exactly what is expected of him (or her) and will be able to follow the assigned tasks.

Also, having a staff development plan and an organization chart will reduce uncertainty and conflict.

Indeed, a staff development plan describes how and when human resources will be transferred and removed from the project team. This knowledge of the already planned events will make the whole team smoother.

The organization chart, on the other hand, is a graphical way to subdivide the project’s reporting relationship. A detailed organizational chart will avoid superfluous questions about relationships and connections.

For a winning project, it is then essential that there is a good organizational planning. This also includes all the supporting documents necessary to outline each job title and description or any training needs.

Staff acquisition

The acquisition of the people that have to deal with the project is the process to obtain the necessary human resources assigned that will have to work in the team.

Choosing the right people for a project is almost as important as the project itself. Without an experienced and close-knit team, the project will be much more difficult.

Some things to consider when choosing the team are the previous experiences. In fact, the interests, personal characteristics, availability, skills, could give the work team additional determinant capacities.

Team members can be chosen internally from the organization, thanks to negotiations with managers and other project teams, or from outside.

It will also be necessary to determine if each team member will work on the project full or part time.

Team development

The development of the project team includes the development of individual and group skills in order to improve performance.

Working together as a real team, the project will be more likely to succeed.

Team development can be achieved in various ways:

  • Team building
  • Management capacity
  • Reward systems
  • Frequent feedback and personal meetings
  • Training

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If the team has been properly developed, the project will work efficiently and achieve quality results.

How to choose the members of the project team

Here are 7 key elements in order to choose the right project team members.

1. Project analysis

It is essential to devote time and effort in order to understand and thoroughly analyze the project. You will have to define the steps and activities that will need to be worked out for a successful completion.

It will also be necessary to break down these steps into individual tasks and sub-activities. In this way it will be possible to easily detect the resources needed to complete the project and its duration based on the set productivity.

2. Project requirements

It is essential to verify what is required by the management. Time limits, budget or resource constraints are essential to plan the recruitment and the project team members accordingly.

3. Meeting with the Human Resources Department

The Human Resources Department can assist in finding the most suitable project team members, especially in the case of outsiders.

It will also be necessary to prepare, in coordination with this department, a recruitment campaign for the project and the specific training.

4. Meeting with other managers

Together with the Human Resources Department, it is also a good practice to meet the managers of internal employees in order to obtain a complete view of the staff available for the project.

You can ask other managers to provide ratings for their staff skills, technical skills and teamwork skills so that you can make the best decision based on real needs.

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5. Refine the selection

Once the options have been assessed, a list of potential candidates suitable for the roles will be drawn up.

This will be the basis from which to select the members of the project team who will work for the implementation of the plan in the future.

6. The final choice

The list of candidates will be evaluated very carefully in all its details. Finally, the team members who will work on the project will be chosen.

These candidates should have the right mix of personal behavioral skills and attributes in order to become members of the project team.

If doubts continue about any of the employees, additional personal interviews can be conducted in order to collect additional information.

7. Analyzing the team

At this point the project team is made, but there still remains one thing to do: To conduct a continuous analysis in order to assess whether the team has the necessary balance to complete the project as planned.

It will also be necessary to regularly check whether there is a potential personality conflict between team members. Perceiving these conflicts and resolving them straight away, will avoid stress and creative blockages during the execution of the project plan.

It is very important to have a fully developed and dedicated project team in order to run the project properly.

The team includes several people who must work together to carry on the individual activities.

Organizations are constantly committed to forming increasingly performing project teams. Work teams that will be able to achieve even complex project goals and which will increase productivity, performance and returns for the organization.

Team members, together with the project manager, are the driving forces of a project, and it is therefore essential to know how to choose them well and to develop them to the maximum.

Have you ever created a project team? What process did you use to choose the project team members? Do you have any other suggestions? Write us your opinion.

Still in doubt? Well you can try yourself with a free demo.