Measuring project performance is an expectation that any business effort comes with.
- Why is it important to measure project performance?
- Celebrate successes
- Find areas where improvement can be made
- Make organizational decisions
- Metrics for measuring project performance
- Cost calculation
- Meeting deadlines
- Return on investment
- Earned Value
- Earnings before interest, taxes, depreciation, and amortization (EBITDA)
- Customer satisfaction
Only in this way can it be determined whether goals have been achieved.
Why is it important to measure project performance?
Meeting goals allows for rewarding project team members committed to their work.
By measuring the level of success achieved, you can gauge the project’s contribution to the organization.
Find areas where improvement can be made
Measuring performance in project management can help build a more strategic approach to projects.
Measurement may reveal deviations from expected results, which allows you to find areas where improvement can be achieved before the next assignment.
Make organizational decisions
Management may rely on project performance to determine other business decisions.
Metrics for measuring project performance
Every business or project requires performance metrics that match its purpose or goal.
To choose the right metrics, these three steps should be followed as early as during the planning phase of a project:
- Understanding the goal and scope of the project;
- Determining what crucial success factors must be met to succeed and achieve the goal;
- Take every key success factor and determine how it will be measured.
Cost measures the performance of a project from a financial standpoint.
In this case, you compare the original budget created before beginning work with the funds expended during project execution.
If these figures are similar, you can assume that you accurately estimated the required monetary resources.
If the actual expenditure is within your budget, the project is a true success. If, on the other hand, your costs were higher than expected, you need to learn the reasons why.
This evaluation type does not occur only at the end of a project but must be regularly implemented throughout its lifecycle.
If a project’s deadlines have been met, project managers and project teams have worked fruitfully.
Delivering a quality project timely is a mark of success.
Return on investment
Return on investment, aka ROI, tells the company’s ability to achieve financial profit from the project.
If results are profitable, then the company will earn more.
It can be beneficial to calculate the ROI of the performance of multiple projects to determine which strategy was the most profitable investment decision for the company.
To use this metric, you should assign a monetary amount to each data unit to determine the net benefits.
These benefits can include a contribution to profit, cost savings, increased production, etc.
Costs can include resources, labor, training, and general expenses.
This is the formula:
Earned Value provides strategic direction by showing how much value the company has gained from what it has spent up to a given point in time on a project.
This metric compares the value of work completed within a particular date to the approved budget for the project.
Earned Value is also called Budgeted Cost of Work Performed (BCWP).
This is the formula:
Earnings before interest, taxes, depreciation, and amortization (EBITDA)
This metric is pretty straightforward: the higher the margin, the better the business performance.
Any project completed should contribute to the financial profit of a business.
In this case, the margin is the percentage of each euro earned after costs have been deducted.
The formula is as follows:
In some kinds of projects, the customer satisfaction level determines whether or not the work was successful.
Higher customer satisfaction is often a sign that their needs have been met effectively and that the product delivered is of quality.
Some strategies that are often used to measure this type of performance are, for example, monitoring social media interactions or administering surveys asking questions about product usefulness and brand awareness.
The Customer Satisfaction Index (CSI) is the most popular system to gauge customer satisfaction, followed by the Net Promoter Score (NPS).
All in all, the best way to measure project performance is to set goals beforehand, establish measurements based on expected results, and track performance regularly so that you will have enough time to take action on project progress if necessary.
When a goal is not met, adjustments need to be made.
When a goal is passed, processes can be repeated in the future.
It is almost redundant to mention how a Project Management Software like Twproject can make it very easy to measure each performance.