The many sides of issue tracking

An issue in a productive environment is something smaller than a project or task, but that is important enough to deserve separate treatment. Lets take a look at the life of issues.

 

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Being easy to create, they save people time and help make thinks stick. Issues can be the main two sided relationship with management, and the tool through which all members of the team contribute to the whole project.
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Issues grow on projects in time. The fact that anytime issues can be added on a project without changing the project status and timing is useful – and can of course be a source or symptom of a problem. Issues can be used as an idea repository, even before the project starts.
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In time some issues can become tasks, others . Also who has to deal with them may change in time; an issue can reveal a larger problem or opportunity. Issues may move from one project to another, from one resource to another.
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Issues create a shared base which benefits all team members. Bad communication sparkles contrasts, and having a reliable source can ease creating and maintaining good working relationships. This also eases team expansion with new members.
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Work, discussions and changes get saved on issues, so their body constitutes a valuable knowledge source. Being small scoped and simple issues work as attractors, people put stuff on them and in time issue tracking ends up creating a knowledge base for the project.
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By fractioning large tasks in smaller issues, what looks impossible can get done a bit at a time.
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“Issue” means different things for different people: improvement, suggestion, note, little problem, bug, doubt. In all cases, this constitutes project information.
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How does Twproject help us in issue tracking?

Twproject can deal flexibly with the many sides of issue tracking, with user friendly and powerful functionalities. Over the years we have met many different ways of using issues and we have evolved Twproject in order to support a variety of scenarios.

Lets see how Twproject meets the different needs listed above.

Issues simplify

Twproject multi-row issue editor makes a breeze creating and updating all the issues you have in mind and could forget. Supports simple drag-and-drop of images / documents on the issue. And who is interested will be notified, who isn’t won’t. Of course you can deal with all issues on your smart phone, if you wish.

And you can discuss issues – this too is a part of the project’s story.

Issues multiply

Twproject can deal with large sets of issues, providing graphical tools for handling them. Filters, reports, custom views, Kanban like management, bulk move, all can easily be done in Twproject.

Issues transform

Twproject provides you with all tools needed for transforming and moving issues.

Issues ease teamwork

Twproject supports sharing issues through projects, tasks, areas, involving the team implicitly defined.

Issues are a knowledge source

Twproject lets you group issues in any way: by task, date, resource, gravity, status, contents, tags … . And the resulting groups can be printed, exported as spreadsheet, bulk edited, discussed, linked.

 

Issues give you timing

Twproject supports distributing issues to projects and in time via simple screens that let you quickly distribute tens of issues.

Issues have several meanings

In Twproject issues can be used with a variety of meanings by the same group on the same project.

Twproject also supports custom fields. for issues, which can also be used in search and aggregation criteria.

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