Learn how Euroricambi Group overcame fragmented, single-handed IT project management and improved efficiency and control with Twproject

The challenge

The large Euroricambi Group family combines Italian mechanical tradition with cutting-edge technology and a global sales network. Specialised in the production of spare parts interchangeable with the original ones of the main manufacturers, the company offers solutions for industrial vehicles, buses, earthmoving and mining equipment, tractors, cars, pick-ups and light and medium vehicles, with a particular focus on Japanese brands.

At a certain point, the need for more structured project management grew. Until then, Luca’s team relied on basic tools such as e-mails, phone calls and personal notes, which made it difficult to have clarity about who was working on what. The risk of confusion was high, and the loss of time to manage these inefficiencies was self-evident.

Before adopting Twproject in the IT department, our project management was fragmented. We had an overview of ongoing activities, but we were unable to respond to customer requests regarding the status of work in a timely manner.

We were looking for a tool to centralise all information and manage projects more effectively.

After evaluating several solutions, Twproject was chosen for its ease of use and the possibility of on-premise installation, which represented an added value compared to other products. In addition, its intuitive interface and powerful project management features convinced Luca and his team that it was the right choice.

The main challenges we wanted to tackle were:

• Having clear visibility of ongoing activities, avoiding scattering of information and confusion;
• Identifying precisely who was responsible for each task, improving accountability;
• Optimising the management of IT tickets, which until then were handled in an informal and unstructured manner.

A long-term goal was to centralise all project information in a single tool, improving collaboration and reducing the risk of data loss.

“We felt the need to manage projects with more accuracy and control”

 With Twproject, we have gained a clear view of ongoing activities, with the certainty of always knowing who is responsible for each task. In addition, we have centralised the management of IT tickets in one shared tool

The approach

• Progressive implementation

The implementation process was gradual (actually, it still is, as we would soon like to propagate the use to other resources). Initially, we focused on internal project management and IT ticket allocation, which allowed us to track each request, from its progress status to the assigned duties.

• Key features for us: Gantt and Project with ToDo

The Gantt functionality has been crucial in managing sequential activities in our internal processes. In addition, Project/ToDo management has had a positive impact on the planning of many activities, including the management of annual licence deadlines, which we manage in large numbers for our customers, and in the allocation of tasks.

• Team adaptation to change

Initially, not all team members were ready to embrace the change, partly because internally we had not been good enough at promoting it, but over time everyone realised the value of the tool, especially in helping to ensure business continuity during resource absences.

Results

Today Twproject allows us to have benefits and improvements:

• Greater visibility of projects and assigned tasks.
• Significant time savings in task management.
• A clear overview of who requires more IT intervention, allowing us to better balance resources.

“One of the projects successfully managed thanks to Twproject was the annual licences: thanks to the ToDo list and planner, we were able to guarantee business continuity even in the event of staff absences, as all deadlines were entered as ToDo’s in the relevant projects.

Clear and complete overview of ongoing projects, with continuous monitoring of assigned activities

Twproject has enabled us to monitor the progress of projects and tasks assigned to each team member in real time. With a complete view of resources and deadlines, we can make more informed and timely decisions, optimising the management and efficiency of our work.

“Twproject has given us total visibility of ongoing projects and assigned tasks. We can now easily monitor the progress of each project, assign tasks more precisely and intervene promptly if something does not go as planned.”

Significant time savings in task management

The automation of repetitive tasks and the centralisation of information has enabled us to reduce management and coordination time. Each team member via their own login has immediate access to information, facilitating the workflow without unnecessary intermediate steps.

“The automation of processes and centralised task management has enabled us to significantly reduce the time spent on organising and assigning tasks. Thanks to Twproject, we can now focus more on operational work, rather than on tracking progress.“

A clear overview of who requires more IT intervention, allowing us to better balance resources

With centralised ticket management, we now have a clear view of IT needs and priorities, which has enabled us to optimise resource allocation.

“With Twproject, the centralised management and tracking of IT tickets gave us a clear overview of needs and priorities, enabling us to optimise resource allocation.”

The bottom line

The adoption of Twproject has led Euroricambi Group to overcome the challenges of fragmented project management, improving visibility, efficiency and control. By centralising data, managing IT tickets and automating tasks, the company has saved valuable time, optimised resources and improved planning. The gradual implementation allowed the team to adapt effectively, ensuring business continuity even during absences. In summary, Twproject transformed the way of working, leading to more efficient and organised management.

We recommend Twproject to IT companies that manage medium-term projects and need a robust and structured system to organise their daily work and optimise work processes.

This tool gives us extra daily help in internal organisation, allowing us to manage projects with greater efficiency and clarity.