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Frequently Asked Questions
How are licenses counted?
Licenses are counted by enabled users; projects are always unlimited. Each user with enabled login counts for one user. No test for concurrent login is done, so concurrent login has no influence on license count. Users may be enabled and disabled any time; as soon as a user is disabled, she/he is no longer counted in the license count, but all data connected to that user is preserved.
In short, only those that really can work in Twproject are counted.
Is support Included?
Free support is provided through our support site where all our customers will find most common questions, they can ask for help, submit tickets and read the user manual.
How do I extend my license to more users?
If you need to upgrade to the higher plan just contact us.
Can I access my data?
Yes, you can anytime access the complete backup of your data, it will be supplied in the form of MySQL scripts and your repository content.
Read the terms of service.
What about privacy?
Twproject run on https. We are bound by European Community privacy laws(GDPR), which are quite strict. You can require any time the complete deletion of all your data from our servers, just write us at info@twproject.com. Your Twproject instance will run on a cloud server dedicated to you. Your instance is backed up daily with 30 days retain. Your instance is completely deleted after a week if you do not renew your payment.
Can I import my demo data?
Twproject cloud instance is a dedicated machine running your Twproject exclusively. We always suggest to our customer to start on a empty clean environment to avoid test data dirtiness. If you want you can export and then import your project structure using “Export to json” from the Gantt page in your demo instance.
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