{"id":14795,"date":"2021-05-17T15:00:26","date_gmt":"2021-05-17T15:00:26","guid":{"rendered":"https:\/\/twproject.com\/?p=14795"},"modified":"2021-05-17T14:45:23","modified_gmt":"2021-05-17T14:45:23","slug":"problem-solving-project-manager-skill","status":"publish","type":"post","link":"https:\/\/twproject.com\/blog\/problem-solving-project-manager-skill\/","title":{"rendered":"Problem solving: a Project Manager skill"},"content":{"rendered":"<p><strong>Problem solving<\/strong> is a <a href=\"https:\/\/twproject.com\/blog\/project-manager-skills-9-1-key-skills\/\" target=\"_blank\" rel=\"noopener\"><strong>project manager skill<\/strong><\/a> that facilitates effective problem solving by combining creative thinking and strong analytical skills.<\/p>\n<div class=\"table-of-content\">\n<h5>CONTENT<\/h5>\n<ul>\n<li><a href=\"#approach\">Problem-solving techniques: a 5-step approach<\/a><\/li>\n<li><a href=\"#problem\">Problem solving step 1: Problem definition<\/a><\/li>\n<li><a href=\"#cause\">Problem solving step 2: Cause determination<\/a><\/li>\n<li><a href=\"#ideas\">Problem solving step 3: Ideas generation<\/a><\/li>\n<li><a href=\"#solution\">Problem solving step 4: Best solution selection <\/a><\/li>\n<li><a href=\"#act\">Problem solving step 5: Act<\/a><\/li>\n<li><a href=\"#creativity\">Problem Solving: Creativity<\/a><\/li>\n<li><a href=\"#comunication\">Problem Solving: Communication<\/a><\/li>\n<li><a href=\"#willpower\">Problem Solving: Willpower<\/a><\/li>\n<\/ul>\n<\/div>\n<p>This is a skill that provides the capability to bring a different perspective to problems, helping to design and implement effective solutions.<\/p>\n<p>It&#8217;s easy to realize how in <strong>problem solving<\/strong> the identification of simple solutions to big problems can provide benefits to the project and the company, but there are not always <a href=\"https:\/\/twproject.com\/blog\/abilities-skills-successful-project-manager\/\" target=\"_blank\" rel=\"noopener\"><strong>successful Project Managers<\/strong><\/a> capable of finding them.<\/p>\n<p>In this article we will try to give a hand to the less creative and more accustomed to patterns minds by suggesting some techniques that if properly implemented can be extremely beneficial.<br \/>\n<a name=\"approach\"><\/a><\/p>\n<h2>Problem-solving techniques: a 5-step approach<\/h2>\n<p>Let&#8217;s start from the premise that some problems are small and can be solved quickly, while others may involve considerable time and effort.<\/p>\n<p>Regardless of whether the problem you&#8217;re focusing on is small or large, <strong>using a systemic approach<\/strong> to solving it will certainly help you be a more effective <strong>project manager<\/strong>.<\/p>\n<p>Here are what are the<strong> five problem solving step<\/strong>s that you can use for most problems.<br \/>\n<a name=\"problem\"><\/a><\/p>\n<h2>Problem solving step 1: Problem definition<\/h2>\n<p>The most important <strong>step in problem solving<\/strong> is to properly define the problem.<\/p>\n<p>How you define the problem will determine how you will attempt to solve it.<\/p>\n<p>For example, if you get a complaint regarding one of your <a href=\"https:\/\/twproject.com\/blog\/create-project-team-7-tips-identifying-approving-supplying-best\/\" target=\"_blank\" rel=\"noopener\"><strong>project team members<\/strong><\/a> from a client, the solutions you will assess will be different based on how you define the problem.<\/p>\n<p>If you choose a poor performance approach for the team member, different solutions will unfold as opposed to an approach where you give little consideration to what the client said.<br \/>\n<a name=\"cause\"><\/a><\/p>\n<h2>Problem solving step 2: Cause determination<\/h2>\n<p>After you have defined the issue, you can proceed to dig deeper and begin to determine what is causing it.<\/p>\n<p>This level of analysis is important to ensure that solutions address the actual causes of the problem rather than the symptoms of the problem.<\/p>\n<p>If the solution solves a symptom instead of an actual cause, in fact, the problem is likely to reoccur because it was never truly solved.<br \/>\n<a name=\"ideas\"><\/a><\/p>\n<h2>Problem solving step 3: Ideas generation<\/h2>\n<p>After the hard work of defining the problem and determining its causes is complete, then it is time to get creative and develop possible solutions to the problem.<\/p>\n<p>Two <strong>great problem solving methods<\/strong> that you can use to come up with solutions are <a href=\"https:\/\/twproject.com\/blog\/brainstorming-techniques-unity-strength\/\" target=\"_blank\" rel=\"noopener\"><strong>brainstorming<\/strong><\/a> and mind mapping.<br \/>\n<a name=\"solution\"><\/a><\/p>\n<h2>Problem solving step 4: Best solution selection<\/h2>\n<p>After figuring up with several ideas that could solve the problem, one way to decide which is the best solution is a simple <strong>trade-off analysis<\/strong>.<\/p>\n<p>We can find this analysis when performing a <a href=\"https:\/\/twproject.com\/blog\/feasibility-study-project\/\" target=\"_blank\" rel=\"noopener\"><strong>project feasibility study<\/strong><\/a> as well.<\/p>\n<p>To carry out the trade-off analysis, you must first define the critical criteria for the problem that you can use to evaluate the comparison between each solution.<\/p>\n<p>The assessment can be performed using a simple matrix, where the solution with the highest score will be the best for the problem at hand.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14799\" src=\"https:\/\/twproject.com\/blog\/wp-content\/uploads\/problem-solving-ability.png\" alt=\"problem solving ability\" width=\"1280\" height=\"960\" srcset=\"https:\/\/twproject.com\/blog\/wp-content\/uploads\/problem-solving-ability.png 1280w, https:\/\/twproject.com\/blog\/wp-content\/uploads\/problem-solving-ability-630x473.png 630w, https:\/\/twproject.com\/blog\/wp-content\/uploads\/problem-solving-ability-1130x848.png 1130w, https:\/\/twproject.com\/blog\/wp-content\/uploads\/problem-solving-ability-705x529.png 705w, https:\/\/twproject.com\/blog\/wp-content\/uploads\/problem-solving-ability-450x338.png 450w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" \/><a name=\"act\"><\/a><\/p>\n<h2>Problem solving step 5: Act<\/h2>\n<p>After having established the solution to be implemented, it&#8217;s time to take action.<\/p>\n<p>If the solution requires several actions or necessitates an effort by others, it&#8217;s a good idea to make a plan and treat it as a mini-project.<\/p>\n<p>&nbsp;<\/p>\n<p>Yet, problem solving as a project manager&#8217;s skill is not just limited to this tangible process for solving problems.<\/p>\n<p>Let&#8217;s see what other skills are key to problem solving.<br \/>\n<a name=\"creativity\"><\/a><\/p>\n<h3>Problem Solving: Creativity<\/h3>\n<p>This is not just something related to artists.<\/p>\n<p>Creativity is about being able to simply come up with a unique solution and thinking &#8220;outside of the box&#8221;.<\/p>\n<p>This means not responding to problems with a knee-jerk reaction or a safe solution that might lead to poor results.<\/p>\n<p>What creativity requires is being able to actually take a look at a problem from multiple perspectives, not just the typical one.<\/p>\n<p>Stepping out of your comfort zone, <strong>thinking outside the box<\/strong>, going beyond. This is what <strong>creativity in problem solving<\/strong> is all about.<\/p>\n<p>Solutions to serious problems may in fact not be found within standard processes.<br \/>\n<a name=\"communication\"><\/a><\/p>\n<h3>Problem Solving: Communication<\/h3>\n<p>Like with almost everything, nothing can be achieved without the communication skills to provide the solution to those who must solve it.<\/p>\n<p>Even simple ideas are often muddied by poor rhetoric, let alone failed attempts to convey complex ones and solve problems.<\/p>\n<p>And we&#8217;re not just referring to being able to clearly impart orders; it&#8217;s also important to know the right channel to deliver your message.<\/p>\n<p>That message needs to reach the right people, in the right way, and get to them as quickly as possible.<\/p>\n<p>Finding a solution to a problem is just one link in a larger chain.<\/p>\n<p>If that solution isn&#8217;t delivered to the parties that need it to fix the problem in order for the project to move forward, then it&#8217;s all in vain.<\/p>\n<p>Not all people are born great communicators, but there are ways to learn how to <a href=\"https:\/\/twproject.com\/blog\/communicate-project-team-best-techniques-use\/\" target=\"_blank\" rel=\"noopener\"><strong>better communicate, especially with team members<\/strong><\/a>.<\/p>\n<p>It takes empathy and active listening to develop trust and loyalty and without this connection, no matter how explicitly you communicate a message, it will be misinterpreted or even ignored.<br \/>\n<a name=\"willpower\"><\/a><\/p>\n<h3>Problem Solving: Willpower<\/h3>\n<p>All of the above may be quite fascinating, but if the project manager is not committed to their work and to improving themselves in problem solving, everything is pointless.<\/p>\n<p>There are exercises you can do to master <strong>problem solving skills<\/strong> that help you respond better to problems and solve them quickly.<\/p>\n<p>For example, there are logical reasoning tests that help you clearly organize your thoughts, analyze them, and quickly choose the best course of action.<\/p>\n<p>However, all this takes willpower; the project manager must be aware of what they are doing and must want to do it.<\/p>\n<p>Only in this way will it be possible to <strong>develop the best problem solving skills<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>When presented with a problem, some project managers may be inclined to procrastinate or avoid the problem altogether.<\/p>\n<p>However, avoiding problems is a short-term solution. It is problem solving that keeps things moving forward.<\/p>\n<p>Therefore, the faster and more effectively you can solve a problem, the faster you can get the job done and successfully complete a project.<\/p>\n<div class=\"tw_promobox box_type3 sBlue sImage\" style=\"background-image: url('https:\/\/static.twproject.com\/blog\/wp-content\/uploads\/get-it-now-r.jpg'); background-size: 140%; background-position: -90px -210px;\">\n<div class=\"av_promobox avia-button-yes avia-builder-el-1 el_after_av_promobox avia-builder-el-last\">\n<div class=\"avia-promocontent\">\n<h2>Keep up with the times.<\/h2>\n<\/div>\n<div class=\"avia-button-wrap avia-button-right \"><a class=\"avia-button avia-icon_select-no avia-color-custom avia-size-xlarge\" href=\"https:\/\/demo.twproject.com\/applications\/teamwork\/welcome\/createUserEnvironment.jsp\" target=\"blank\"><span class=\"avia_iconbox_title\">Try Twproject now!<\/span><\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Problem solving is a project manager skill that facilitates effective problem solving by combining creative thinking and strong analytical skills. CONTENT Problem-solving techniques: a 5-step approach Problem solving step 1: Problem definition Problem solving step 2: Cause determination Problem solving step 3: Ideas generation Problem solving step 4: Best solution selection Problem solving step 5: &hellip; <a href=\"https:\/\/twproject.com\/blog\/problem-solving-project-manager-skill\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Problem solving: a Project Manager skill&#8221;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":14800,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_custom_body_class":"","_custom_post_class":"","footnotes":""},"categories":[347,58],"tags":[],"class_list":["post-14795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pm-expert","category-project-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Problem solving: a Project Manager skill - 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